Telemonitor Technician

Qualifications

• High school graduate or G.E.D.
• General knowledge of the hospital setting
• Ability to work independently
• Ability to read, write, and understand directions in English
• Ability to communicate clearly and effectively
• Basic Computer knowledge
• One-year work experience in a hospital environment (preferred)
• Certification in Nurse Assistant or Medical Assistant (preferred)
• Direct patient care experience (preferred)

Job Summary

The Telemonitor Technician provides continuous observation and surveillance of assigned patients. The monitor staff will verbally redirect the patient from engaging in any at-risk behaviors by verbal direction using the communication device. If verbal redirection is not successful, the monitor staff will call the assigned Ava Sure phone and make the nursing staff aware of the patient behavior. If the patient requires immediate intervention, the Stat alarm will be sounded. Monitor staff will be knowledgeable and abide by patient and the Hospital for Special Care’s confidentiality and related hospital policies. The Telemonitor Technician will be responsible for troubleshooting camera issues and setting up the camera in patient rooms. The Telemonitor will report any camera concerns or downtime to the Ava Sure manager or shift manager immediately.

Physical Demands

• Tolerance for up to eight hours of consecutive work
• Endurance for up to four hours of constant sitting with ability to frequently change positions and up to one hour of independent mobility/ambulation
• Ability to lift or carry objects up to 10 pounds frequently throughout the day
• Ability to squat, reach and bend to access equipment from high and low areas and while providing set up cameras in patient care areas
• Functional fine and gross motor skills and upper extremity sensation needed
• Intact vision with or without corrective lens needed for observation of patient's non-verbal responses and behavior
• Must be able to initiate and interpret communication with patient and others

Cognitive Demands

• Flexibility of thought, reasoning, organizational skills, and the ability to act in some new or unfamiliar situations
• Selective attention and concentration are necessary to complete tasks
• Basic formulation, content, syntax, and spelling to complete tasks
• Spontaneous communication and the ability to receive and convey messages
• Comprehend lengthy messages or paragraphs and follow multistage and three-step commands

Work Demands

• Clean and tidy workspace, free of distractions
• Working independently in a climate-controlled area
• Continuously monitoring 12 or more patients at one time, needing to remain alert while on duty
• Effectively communicate: with patients using a microphone and headset, to staff for shift-to-shift report and any other communications
• Absorb and maintain patient dignity and privacy
• Efficiently multitask and prioritize simultaneous situations