Telemarketer

About the role

Sources prospects, builds network, and initiates calls to people, businesses, and clients with the goal of selling products or services. Applies a variety of sales techniques to accomplish goals. Enters sales in computer and follows up on product/service customer issues.

Responsibilities

• Initiate, develop and follow up on business leads
• Cold call, direct email, and perform other lead generation activities
• Obtain names and numbers of potential customers from telephone directories or purchased lists
• Schedule appointments for sales representatives to meet with potential clients
• Persuade potential customers to purchase a product or service or to make a donation
• Explain products or services in detail
• Answer questions from customers
• Explain or negotiate prices
• Enter customer and sales information into database
• Obtain or verify customer information, including address, phone number, and payment methods
• Record various system transactions and confidential recordkeeping
• Follow up on orders to ensure product satisfaction
• Resolve customer issues about orders or payment information
• Conduct customer surveys to ascertain level of customer service and product/service satisfaction

Qualifications

• High school education
• One (1) year of sales or customer service experience

Skills

• Persistent, motivated to close sales, handles rejection well, results driven
• Time management skills
• Customer service skills
• Telephone and lead prospecting skills
• Professionalism
• Knowledge of the products being sold

Work environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional dress is required when in contact with families

Physical demands

• Frequent, continuous periods of time standing, up to 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Working beyond "standard" hours as the need arises

Pay

Salary: $19.00/hr. – $20.00/hr. An individual's pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 95125 | Location: US-CA – San Jose