Telehealth Triage Nurse - RN

Duties and Responsibilities

• Accepts telephone calls from patients with varying levels of acuity and types of medical concerns.
• Promotes clear and coherent verbal communication following an appropriate line of questioning.
• Utilizes the electronic medical record to access and review patient records, step through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments, and facilitate next steps which could include scheduling a clinic appointment.
• Provides clear health information, assistance with medication refills as needed, thorough patient education, recommendation for use of over-the-counter medications as appropriate, and recommendations for the next steps to take.
• Evaluates the significance of the patient’s concern, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.
• Works for first call resolution of patient’s concern or need as appropriate.
• Completes Transitional Care Management telephone encounters for post hospital patients.
• Functions independently in a fast-paced environment.

Qualifications

• Must be a graduate of a School of Nursing, BSN preferred.
• Must complete general orientation.
• Must have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process.
• Minimum of five years’ experience as a registered nurse. Previous emergency department or telephone triage experience is desired for this role.
• Experience in use of computers – hardware and software, and use of an electronic medical record.