Telehealth Nurse

Job Summary

The successful candidate will provide remote support to Small Door members through chat and phone communications. They will work closely with veterinarians, veterinary technicians, and other healthcare professionals to deliver exceptional telehealth services and support.

Responsibilities

• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
• Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
• Independently handle and resolve tasks, adhering to high-quality standards and deadlines
• Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings
• Utilize clinical training to give personalized care to patients virtually
• Maintain accurate medical records and communication documentation
• Utilize internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
• Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks

Requirements

• 5+ years of experience as a LVT/RVT/CVT
• Ability to triage; knowledge of recognizing medical emergencies and illnesses
• A drive to work for a company with a startup mindset, breaking tradition
• Problem-solving self-starter who can both work independently and is also a team player
• Excellent communication skills and highly organized with strong attention to detail
• Customer service mindset, highly empathetic and compassionate
• Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
• Must be able to work flexible/non-traditional hours including weekends and holidays

Qualifications

• Passion and a love for animals (especially cats and dogs!)

Benefits

Competitive salary ($18/hour)

An opportunity to make a real impact on the people around you

A collaborative group of people who live our core values and have your back

Pay

$18/hour

Schedule

Flexible/non-traditional hours including weekends and holidays