Telehealth Nurse

This telehealth oncology nursing role focuses on counseling and educating oncology patients about specialty drug therapies over the phone, with no direct patient care or home visits. You provide expert guidance on treatment plans, side effects, and therapy adherence while maintaining strict compliance with contracted and accrediting regulations.

Responsibilities

• Counsel and educate new and existing oncology patients on specialty drug therapies via inbound and outbound telephone calls.
• Explain treatment plans and medication regimens clearly to support understanding and adherence to prescribed therapies.
• Discuss potential and current side effects with patients, providing education on treatment alternatives and strategies to facilitate ongoing therapy adherence.
• Identify, document, and report adverse events and product complaints to the appropriate manufacturer, the FDA, and other governing authorities in accordance with regulatory requirements.
• Ensure adherence to contracted and accrediting regulations as indicated by drug specifications and applicable standards.
• Complete thorough, accurate, and timely documentation of all patient interactions using EMR systems, following good documentation practices and industry compliance standards.
• Apply telehealth and triage skills to assess patient concerns and determine appropriate next steps or escalation pathways.
• Utilize oncology nursing knowledge to provide clinically sound education and support for patients receiving oncology and hematology therapies.
• Use strong computer skills to manage email, word processing, spreadsheets, and web-based programs required for patient care and documentation.
• Communicate effectively with patients and colleagues both orally and in writing, using techniques such as motivational interviewing to support behavior change and treatment adherence.
• Read, analyze, and interpret practice standards, professional journals, technical procedures, and government standards and regulations relevant to oncology drug therapies and telehealth practice.

Requirements

• Registered Nurse (RN) with a current unrestricted multi-state compact state license, including North Carolina.
• 3+ years of nursing experience, with at least 1 year of acute, inpatient care experience preferred.
• Experience in telehealth, triage, or utilization management in a clinical setting.
• Oncology nursing or oncology and/or hematology experience preferred.
• Strong patient education skills, particularly related to specialty drug therapies and side-effect management.
• Proficiency with electronic medical record (EMR) systems and adherence to good documentation practices.
• Strong computer skills, including use of email, word processing, spreadsheet, and web-based programs.
• Effective oral and written communication skills, including the ability to explain complex clinical information in a clear and empathetic manner.
• Ability to read, analyze, and interpret practice standards, professional journals, technical procedures, and government standards and regulations.
• Attention to detail and commitment to regulatory compliance when identifying and reporting adverse events and product complaints.

Qualifications

• Oncology and/or hematology nursing experience, particularly in patient education and telehealth, is highly desirable.
• Experience with motivational interviewing techniques to support patient engagement and adherence to therapy.
• Experience in acute care, inpatient nursing, or triage is beneficial for assessing patient needs in a telehealth environment.
• Familiarity with utilization management processes in healthcare settings.
• Comfort working within a large healthcare organization focused on patient care and access.
• Ability to work independently while collaborating effectively with interdisciplinary healthcare teams.

Schedule

Standard work hours are Monday through Friday from 9:00 a.m. to 6:00 p.m., with occasional Saturday shifts on a quarterly rotation that may be performed remotely.

Pay

The pay range for this position is $41.00 - $41.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Environment

This role is based in an onsite clinical telehealth environment. You primarily interact with patients via telephone, using telehealth technologies and electronic medical record systems to support care delivery and documentation. The environment emphasizes regulatory compliance, accurate record keeping, and consistent patient access, with a professional, office-based setting aligned to a large healthcare organization’s standards.

This is a Contract to Hire position based out of Cary, NC, and is fully onsite.