Telehealth Medical Front Office Coordinator- Colorado

Our client operates in the hearing aid industry, serving clients across a broad network of independent Hearing Care Professionals and centers within the United States. They aim to improve hearing health by providing access to hearing care and related services through an extensive network of professionals and centers.

About the Opportunity

The Telehealth Medical Front Office Coordinator plays a key role in supporting clients' hearing healthcare by managing client interactions and appointment scheduling efficiently. This position contributes to delivering timely and organized care, ensuring a positive client experience and supporting the operational needs of hearing centers.

Responsibilities

• Maintain client charts and update information regularly
• Conduct welcome and confirmation calls with a friendly, enthusiastic approach
• Manage clinic schedules to facilitate efficient patient care for various appointment types
• Enter orders for stock and custom items and perform weekly inventory audits
• Maintain accurate records of cash and bank deposits and complete end-of-day processes and reports
• Ensure the clinic environment remains clean, inviting, and friendly
• Maintain basic knowledge of hearing aid technology and perform basic cleaning and repair functions
• Assist with basic hearing aid troubleshooting by phone or in person, including cleaning and checks
• Stay informed about current products, promotions, and pricing
• Facilitate and support telehealth and remote care services as needed

Requirements

• High school diploma or equivalent
• Experience in customer service and office administration
• Strong oral and written communication skills
• Ability to establish and maintain professional rapport with clients and coworkers
• Proficiency with computer systems, including scheduling software and MS Office
• Strong multitasking, organization, and time-management skills

Pay

$19 per hour

Benefits

• Monthly bonus opportunities
• Comprehensive benefits package
• Paid holidays and paid time off
• 401(k) plan with match
• Health and wellness programs
• Onboarding and ongoing training
• Mentorship and professional development opportunities
• Field support for hearing centers