Telehealth Coordinator

About the role

Coordinate and schedule telehealth appointments for patients and providers, ensuring a seamless virtual healthcare experience. This role supports the HomePsych department by optimizing telehealth workflows and enhancing efficiency.

Responsibilities

• Monitor telehealth appointment adherence and follow up on missed or rescheduled visits.
• Provide assistance with virtual visit setup, ensuring a smooth experience for both patients and providers.
• Serve as the first point of contact for technical issues related to telehealth sessions.
• Assist patients and providers with logging into virtual platforms, camera/microphone setup, and connectivity issues.
• Coordinate with IT support to escalate unresolved technical concerns.
• Educate patients on how to use telehealth platforms securely and efficiently.
• Communicate with providers and staff to optimize telehealth scheduling and reduce appointment conflicts.
• Monitor and maintain compliance with telehealth policies and best practices.
• Track telehealth utilization and provide reports on appointment completion rates and technical issue trends.
• Support workflow improvements for the HomePsych department to enhance telehealth efficiency.

Qualifications

Education

High school diploma or general education degree (GED), or one to three months of related experience and/or training, or equivalent combination of education and experience.

Experience

• Minimum of one (1) year of experience in a medical office, front desk, or customer service role.
• Previous experience in telehealth coordination, healthcare administration, or patient services preferred.
• Experience in behavioral health or mental health settings preferred.
• Experience working with underserved populations, including Medi-Cal recipients, at-risk individuals, and those with severe mental illness is preferred.

Technical Skills

• Proficiency in electronic health records (EHR) systems and appointment scheduling software.
• Basic knowledge of insurance verification and medical terminology preferred.
• Technical proficiency with video conferencing platforms and Microsoft Office Suite.
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues efficiently.
• Ability to work independently and collaboratively in a fast-paced virtual environment.

Soft Skills

• Strong interpersonal and communication skills with the ability to interact effectively with diverse populations.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.
• Strong organizational, time management, and problem-solving skills.