Telehealth Care Navigator

About the role

The organization operates in the wellness industry, providing clinical infrastructure designed to support the growth of wellness businesses. It offers a platform that enables these businesses to deliver clinical services such as blood testing, prescriptions, and peptides under clinical supervision. The team consists of experienced founders and executives with backgrounds in startups and venture capital support, positioned at the convergence of emerging wellness trends and advancements in AI technology.

The Telehealth Care Navigator supports clinical operations by assisting the Chief Operating Officer in managing patient care activities. This position ensures the smooth execution of clinical protocols, patient communications, and care coordination, playing a vital role in maintaining operational efficiency and patient satisfaction.

Responsibilities

• Execute established clinical workflows for order processing, patient communication, and care coordination.
• Monitor daily order queues and coordinate with labs and pharmacies to prevent delays.
• Manage asynchronous patient messaging and phone communications, escalating issues appropriately.
• Facilitate internal care coordination among clinical, fulfillment, and partner teams.

Requirements

• Clinical background such as MA, LVN/LPN, RN, or clinical coordinator experience.
• Minimum of 4 years clinical experience, including at least 2 years in telehealth and asynchronous patient communication.
• Proficient in written and spoken English.
• Availability during morning Eastern Time hours on weekdays.
• Adaptability to changing tools and processes in a startup environment.
• Strong attention to detail.
• Must be US‑based.
• Willingness to sign a BAA, complete a background check, and comply with HIPAA training and policies.
• Nice to have:
  • Professional fluency in Spanish.
  • Experience with EHRs, telehealth platforms, or pharmacy/lab portals.
  • Background in functional/longevity medicine, peptides, or hormone optimization.
  • High‑touch customer service experience.
  • Weekend availability.

Pay

Rate: $25 to $40 per hour, dependent on experience.
Classification: 1099 independent contractor.