Telecommunicator 2

Back Telecommunicator 2 JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Longmont, ColoradoCustomer ExperienceOn Site4620 Intrado Life & Safety, Inc. mail_outline Get future jobs matching this search or Job Description About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. Responsibilities/Qualifications If you are an experienced 9‑1‑1 professional looking for a role that allows you to continue making a powerful impact—with less sustained pressure than a traditional PSAP—this may be the right next step in your career. Why This Role Is Different Our Emergency Call Relay Center (ECRC) offers a unique alternative to traditional PSAP environments: Call‑taking focused — no dispatching responsibilities. Handle incoming nationwide and international 911 calls until location information is obtained, at which point the call is transferred; no additional guidance or instructions are provided to the caller, resulting in lower stress compared to PSAP call handlingEnjoy a stable schedule with known days off and optional overtime opportunities.No radio traffic, no field unit coordination, no simultaneous call‑taking and dispatchingDedicated personal workstation — not a community or rotating desk This role is well‑suited for professionals seeking relief from burnout while continuing to use their hard‑earned 9‑1‑1 skills in a meaningful way. About The Role The Emergency Call Relay Center (ECRC) is currently seeking a 911 Telecommunicator for our Longmont office (1601 Dry Creek Drive, Longmont CO 80503). We receive emergency and non-emergency calls nationwide, along with the U.S. territories and international locations, and route them to the appropriate jurisdiction. While the work is important and engaging, the role is intentionally structured to provide a more predictable and manageable pace than many PSAPs—allowing professionals to do their best work over the long term Day‑to‑Day Responsibilities Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC)Gather essential information from callers and determine the appropriate routingAccurately document call details (date, time, nature of call, location, etc.)Use Intrado tools to ensure calls are transferred to the correct jurisdictionReceive and handle text message communications related to emergency situationsMaintain strong teamwork and communication with peers and leadershipSupport service quality through adherence to procedures and escalation of concernsProvide respectful, professional service to all callers and partners Critical Events Supported by the ECRC Our team has supported communications during major national incidents, including: Hurricane IrmaHurricane HarveySuperstorm SandyHurricane Matthew & Hurricane IsaiasHawaii Nuclear AlertBoston Marathon bombingNashville bombingNationwide Independence Day call surges You’ll be part of a team that plays a vital behind‑the‑scenes role in moments that matter—without the intensity of direct dispatch operations. Work Environment & Benefits Highlights Your own dedicated desk/workstationAccess to on‑site fitness center and caféStructured processes and predictable role scopeSupportive team environment focused on accuracy and qualityOpportunity to remain in public safety while improving work/life sustainability Minimum Qualifications Education High School Diploma requiredAssociate’s degree in communication, business, or related field preferred (Equivalent relevant experience may be considered) Experience & Skills Minimum 1 year of 9‑1‑1 call handling or dispatch experience requiredExperience working in a 24x7 environment preferredBasic proficiency in Microsoft Word, Outlook, Excel, and PowerPointAbility to work varying shifts, including evenings, overnights, and weekendsStrong attendance and schedule adherence Learn More Hear directly from the team and see behind the scenes of the ECRC: 👉 https://www.intrado.com/blog/behind-scenes-intrados-emergency-call-relay-center Total Rewards Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! The starting hourly wage is anticipated between $26.50 and $27.50 and will be commensurate with experience. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. Apply JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH Responsibilities/Qualifications If you are an experienced 9‑1‑1 professional looking for a role that allows you to continue making a powerful impact—with less sustained pressure than a traditional PSAP—this may be the right next step in your career. Why This Role Is Different Our Emergency Call Relay Center (ECRC) offers a unique alternative to traditional PSAP environments: Call‑taking focused — no dispatching responsibilities. Handle incoming nationwide and international 911 calls until location information is obtained, at which point the call is transferred; no additional guidance or instructions are provided to the caller, resulting in lower stress compared to PSAP call handlingEnjoy a stable schedule with known days off and optional overtime opportunities.No radio traffic, no field unit coordination, no simultaneous call‑taking and dispatchingDedicated personal workstation — not a community or rotating desk This role is well‑suited for professionals seeking relief from burnout while continuing to use their hard‑earned 9‑1‑1 skills in a meaningful way. Day‑to‑Day Responsibilities Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC)Gather essential information from callers and determine the appropriate routingAccurately document call details (date, time, nature of call, location, etc.)Use Intrado tools to ensure calls are transferred to the correct jurisdictionReceive and handle text message communications related to emergency situationsMaintain strong teamwork and communication with peers and leadershipSupport service quality through adherence to procedures and escalation of concernsProvide respectful, professional service to all callers and partners Critical Events Supported by the ECRC Our team has supported communications during major national incidents, including: Hurricane IrmaHurricane HarveySuperstorm SandyHurricane Matthew & Hurricane IsaiasHawaii Nuclear AlertBoston Marathon bombingNashville bombingNationwide Independence Day call surges You’ll be part of a team that plays a vital behind‑the‑scenes role in moments that matter—without the intensity of direct dispatch operations. Work Environment & Benefits Highlights Your own dedicated desk/workstationAccess to on‑site fitness center and caféStructured processes and predictable role scopeSupportive team environment focused on accuracy and qualityOpportunity to remain in public safety while improving work/life sustainability Minimum Qualifications Education High School Diploma requiredAssociate’s degree in communication, business, or related field preferred (Equivalent relevant experience may be considered) Experience & Skills Minimum 1 year of 9‑1‑1 call handling or dispatch experience requiredExperience working in a 24x7 environment preferredBasic proficiency in Microsoft Word, Outlook, Excel, and PowerPointAbility to work varying shifts, including evenings, overnights, and weekendsStrong attendance and schedule adherence Learn More Hear directly from the team and see behind the scenes of the ECRC: 👉 https://www.intrado.com/blog/behind-scenes-intrados-emergency-call-relay-center Total Rewards Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! The starting hourly wage is anticipated between $26.50 and $27.50 and will be commensurate with experience. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. CAROUSEL_PARAGRAPH