Telecommunicator 2

Responsibilities

• Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC)
• Gather essential information from callers and determine the appropriate routing
• Accurately document call details (date, time, nature of call, location, etc.)
• Use Intrado tools to ensure calls are transferred to the correct jurisdiction
• Receive and handle text message communications related to emergency situations
• Maintain strong teamwork and communication with peers and leadership
• Support service quality through adherence to procedures and escalation of concerns
• Provide respectful, professional service to all callers and partners

Qualifications

• Minimum 1 year of 9‑1‑1 call handling or dispatch experience required
• Experience working in a 24x7 environment preferred
• Basic proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
• Ability to work varying shifts, including evenings, overnights, and weekends
• Strong attendance and schedule adherence

About the Role

The Emergency Call Relay Center (ECRC) is currently seeking a 911 Telecommunicator for our Longmont office (1601 Dry Creek Drive, Longmont CO 80503).

We receive emergency and non-emergency calls nationwide, along with the U.S. territories and international locations, and route them to the appropriate jurisdiction.

While the work is important and engaging, the role is intentionally structured to provide a more predictable and manageable pace than many PSAPs—allowing professionals to do their best work over the long term.

Work Environment & Benefits

• Your own dedicated desk/workstation
• Access to on-site fitness center and café
• Structured processes and predictable role scope
• Supportive team environment focused on accuracy and quality
• Opportunity to remain in public safety while improving work/life sustainability

Total Rewards

At Intrado, we offer a comprehensive benefits package that includes:

• Medical, dental, vision, life and disability coverage
• Paid time off
• A 401(k) retirement plan
• Several additional benefits such as paid parental leave, access to training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, and an Employee Assistance Program (EAP) that includes free mental health resources/support.

The starting hourly wage is anticipated between $26.50 and $27.50 and will be commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Intrado maintains a Drug Free Workplace.