Telecommunications Supervisor (INTERNAL APPLICANTS ONLY)

About the role

The City of Missouri City, known as the “Show Me City,” seeks a Telecommunications Supervisor to join the Police Department. The role involves supervising dispatch operations, managing public assistance and call handling, and maintaining records and logs.

Responsibilities

• Assists citizens by gathering information using multi-channel phone systems, TDD/TTY equipment, and other communications systems.
• Answers 911 and non-emergency calls for Police, Fire, EMS, and other services.
• Utilizes Computer-Aided Dispatch (CAD) systems to enter, retrieve, and process call information.
• Processes and routes calls in accordance with departmental policies and procedures.
• Maintains continuous radio communications with Police and Fire personnel.
• Relays and broadcasts critical information based on service needs and call priority.

Requirements

• Must be able to work any shift, including nights, weekends, and holidays.
• Subject to 24-hour recall.
• Must possess or be able to obtain required certifications for public safety communications: Telecommunicator Certification (TCOLE).
• Knowledge of Computer-Aided Dispatch (CAD) systems and public safety radio communications.
• Familiarity with Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and TLETS systems.
• Ability to operate multi-line telephone systems, TDD/TTY equipment, and other emergency communications tools.
• Strong organizational, communication, and interpersonal skills.
• Ability to work under pressure in emergency situations and make sound decisions quickly.
• Ability to work rotating shifts, including nights, weekends, holidays, and be subject to 24-hour recall.

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years with Missouri City Police Department in dispatch.
• One (1) year of supervisory or lead experience preferred.

Skills

• Organizational and communication skills.
• Ability to work under pressure in emergency situations.
• Ability to work rotating shifts, including nights, weekends, holidays, and be subject to 24-hour recall.

Benefits

The City of Missouri City offers a comprehensive employee benefit package that includes:

• Medical Plans (Three Options)
• Dental Plans (Two Options)
• Vision Provider
• Life Insurance
• Optional Deferred Compensation 457 Plan and ROTH-457B
• Employee Assistance Program (EAP)
• Wellness Program
• Fun Benefits

Pay

The salary range for this position is TBD.

Schedule

The schedule for this position is TBD.