Telecommunications Retail Store Manager - Georgetown, TX

About the role

Join one of the fastest-growing telecommunications companies in the country. We're hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences. This role is ideal for retail leaders with experience in wireless, broadband, or consumer electronics who thrive in fast-paced, high-volume environments.

We are a rapidly expanding branded partner for Optimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect with the essential services above.

Responsibilities

The key responsibilities of this role include:

• Overseeing daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance
• Upselling and cross-selling products to maximize sales opportunities
• Analyzing performance data, identifying trends and gaps, and acting on growth opportunities
• Partnering with marketing on local events, promotions, and seasonal campaigns
• Recruiting, hiring, training, and developing a high-performing sales team
• Building a collaborative, accountable, performance-driven culture focused on recognition and results
• Maintaining high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally
• Keeping the team current on products, promotions, technology updates, and company expectations

Requirements

The requirements for this role include:

• 3-5 years of retail management experience; experience in wireless, broadband, or consumer electronics, including selling mobile, home internet, TV, and voice services, is preferred
• Proven success driving sales, leading high-performing teams, and using performance metrics
• Strong leadership, communication, coaching, analytical, and problem-solving skills
• Proficiency in Microsoft Office
• A high school diploma or GED is preferred; an Associate or Bachelor's degree is a plus
• Flexible availability, including evenings, weekends, and holidays
• Reliable transportation and willingness to travel within a 35-mile radius
• Eligibility to work in the United States

Benefits

We offer a range of benefits, including:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid training and onboarding
• Paid vacation, sick time, and personal days
• Internal promotions & advancement opportunities
• Employee-exclusive growth & rewards programs, including:
• Milestone Program - Recognition and rewards at every stage of your leadership journey
• Winners Circle - Annual all-expenses-paid trip for top performers