Telecommunications and Cabling Technician

About the role

We are seeking a qualified Telecommunications/Cabling Technician to assist with the Operations and Maintenance ("O&M") services for mission-critical Voice Systems across multiple remote sites within the DC Metropolitan Area. The Voice Systems encompass an Avaya Aura solution, currently operating on Avaya CM 10.2, that spans multiple buildings and is linked to the Public Switched Telephone Network ("PSTN") through 34 Primary Rate Interfaces (PRI). The on-site Avaya CM Voice System facilitates nationwide appointment scheduling and status update communications.

Responsibilities

• Installation, maintenance, and repair of both fiber and copper cables, as well as associated components.
• Support routine system administration tasks for the customer.
• Provide comprehensive technical assistance spanning telecommunications equipment, installation, and administration.
• Adhere to Joint Commission on Accreditation of Hospitals and Healthcare Organizations (JCAHO) standards, particularly in relation to fire-stops and cable management within healthcare facilities.
• Formulate and uphold processes for the identification and labeling of voice/data/fiber cable systems in line with industry norms.
• Maintain a comprehensive inventory of all installed infrastructure, including documentation and schematics of the voice/data/fiber cable layout, in accordance with TIA/EIA, TIA 1179, and BICSI industry standards.
• Ensure all documentation is meticulously completed and submitted.
• Exhibit exceptional customer service skills, addressing cabling issues through collaboration with clients, vendors, and facility personnel.

Requirements

• Minimum of 3 years of pertinent experience in data networking and cable installation.
• Industry certification in Data and Voice Cable (both copper and fiber optic).
• Eligibility to obtain and maintain a Secret security clearance.
• Proficiency in Structured Cabling with an in-depth understanding of TIA/EIA 568 standards, particularly TIA 1179 specifications.
• Ability to interact seamlessly with customers and colleagues to execute job tasks effectively.
• Capacity to thrive under pressure, manage diverse work assignments, prioritize tasks, and assume accountability for decisions.

Qualifications

• Experience working as a DHA contractor or employee.
• BICSI certification (TECH™, Installer 1 or 2, Technician, or Registered Communications Distribution Designer (RCDD)) is highly desirable.
• Experience installing, testing, troubleshooting, and maintaining structured cabling systems in accordance with BICSI standards.
• Familiarity with telecommunications infrastructure, copper and fiber optic cabling, and network infrastructure best practices.

Physical Demands

General labor involved in cable installation, add/drop, and related tasks.

Benefits

• Competitive total compensation package including paid leave.
• Employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, and AD&D coverage.
• Legal services, identity theft, and accident insurance options.
• Flexible spending account and health savings account options for pre-tax savings on qualified expenses.
• Company-sponsored 401(k) retirement plan with an immediately vested employer contribution match.
• Professional growth opportunities through courses, certifications, and tuition reimbursement programs.