Telecommunications Analyst Senior

About the role

Responsible for the design, administration, optimization, security, and lifecycle management of voice over internet protocol (VoIP) and related telecommunications platforms supporting academic, administrative, and public safety operations.

Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems.

Responsibilities

• Designs, configures, administers, maintains, and supports enterprise-grade VoIP and unified communications platforms.
• Develops and maintains technical standards, procedures, diagrams, inventories, and documentation related to the telecommunications environment.
• Supports and optimizes voice services across multiple campuses and locations.
• Maintains voice service performance, voice quality, call capacity, and service reliability; proactively identifies trends and resolves issues.
• Collaborates with various stakeholders for campus technology planning, infrastructure modernization efforts, and facilities-related projects that affect communications systems.
• Led the planning, implementation, migration, and ongoing support of modern voice platforms, including cloud and hybrid telephony solutions.
• Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems.
• Supports integrations with directory services, identity and access management systems, E911/e911 services, emergency notification solutions, and other enterprise systems, ensuring compliance with applicable regulatory, institutional, and operational requirements.
• Provides technical guidance, mentoring, knowledge sharing, and guidance to staff involved in telecom and related infrastructure support.
• Allocates or delegates work, and provides input and feedback regarding performance, evaluation, and development.
• Serves as a technical lead on telecommunications projects, upgrades, renewals, migrations, and service improvements.
• Leads advanced troubleshooting efforts and acts as an escalation point for complex voice and communications issues.
• Coordinates with vendors and service providers on implementation, support issues, maintenance activities, service quality, and lifecycle planning.
• Applies best practices for VoIP and unified communications security, including fraud prevention, access controls, patching, and coordination with network and information security teams.
• Performs other job-related duties as assigned.

Requirements

• Education and Experience: Bachelor’s degree in Information Technology, Telecommunications, Networking, or a related field and four years of related experience; OR Associate’s degree in Information Technology, Telecommunications, Networking, or a related field and six years of related experience.
• Knowledge Of: Microsoft Office Professional or similar application, Session Initiation Protocol (SIP), call routing, dial plans, voice gateways, Private Branch Exchange (PBX)/soft-PBX platforms, and enterprise voice environments.
• Skilled In: Attention to detail while maintaining effective time and task management, Mentoring team members to develop goal setting plans, share knowledge and experiences, Express and present complex concepts and information in a manner easily understood by others, Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public, Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service.

Qualifications

• Licenses, Registration, Certifications, Or Special Requirements: Relevant certifications such as Microsoft Teams Voice Engineer, Cisco Collaboration (CCNP Collaboration), or equivalent.

Skills

• Skilled In: Supporting E911/e911, emergency communications, contact center technologies, or public safety integrations.

Benefits

• Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more.
• Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Pay

$69,593.00 annually; however, the offer may vary based on the candidate’s education and experience.

Schedule

Regular physical attendance required. Participate in on-call support and scheduled after-hours maintenance as required to support critical infrastructure and ensure continuity of operations.