Telecom Wiring Travel Technician

About the role

Telecom Wiring Travel Technician position located in Warwick, RI on a contract basis, with an hourly pay range of $30‑$39. The role provides front‑line support for voice, network, and communication systems, including troubleshooting, documenting incidents, and assisting with telecommunications wiring installation, tracing, and troubleshooting. Delphi‑US is a national IT Services firm based in Newport, Rhode Island, serving sectors such as energy, finance, government, and Fortune 500 companies with expertise in Data Sciences & Analytics, AI/ML, Cloud Engineering, Cyber Security, and more.

Responsibilities

• Respond to incoming calls, tickets, and service requests related to telecommunications issues such as desk phones, softphones, headsets, and mobile endpoints.
• Troubleshoot voicemail, call forwarding, hunt groups, and auto-attendant issues, providing initial guidance and resolution steps.
• Create, classify, and update incidents within the ticketing system accurately, escalating complex cases to Tier 2/Tier 3 telecom and network teams.
• Communicate planned maintenance, outages, and service updates to users following predefined scripts.
• Assist with password resets, user profile management, and device provisioning when necessary.
• Monitor call queues, meet service-level targets, and maintain high customer service standards.
• Document recurring issues and contribute to knowledge base updates.
• Collaborate with telecom engineers, network operations, and support managers to optimize call flows and reduce incident recurrence.

Required Qualifications

• Associate’s Degree or certificate equivalent.
• Experience with telecommunications wiring, including installing, tracing, and troubleshooting voice and data cabling.
• Strong customer-service mindset with clear verbal communication skills.
• Basic understanding of telecommunications concepts such as call routing, voicemail, softphone setup, and PBX basics.
• Ability to follow scripts, troubleshooting guides, and procedural checklists.
• Proficiency working with ticketing platforms like ServiceNow or Zendesk.
• Ability to remain calm, patient, and professional under pressure.
• Skilled at multitasking in a high-volume call‑center environment.

Preferred Qualifications

• Prior call‑center or helpdesk support experience (1–3 years).
• Familiarity with Microsoft Teams Phone, Cisco, Fortinet, or other enterprise voice systems.
• Experience supporting public‑sector or state technology environments.
• Basic networking knowledge, including LAN/WAN and Wi‑Fi troubleshooting.

Pay

$30‑$39 per hour