Telecom Technician Associate (onsite)

Job Summary

Supports the basic installation and repair of network/telecommunication systems, products and services. Responds to and completes simple and standard user network/telecommunication requests and associated documentation and reports.

Specific Responsibilities

• Documents activities, events and materials used in maintenance logs or on service reports.
• Prepares system performance/configuration reports.
• Provides input to procedures modifications to assist in effective operations of areas of responsibility.
• Completes basic installation, repair and maintenance of University telecom and network services using standard tools and test equipment while following established procedures.
• Responds to user inquiries on NU communications systems regarding functions and problems with connectivity and performance in a courteous and professional manner.
• Follows through on problems and inquiries according to established practices.

Minimum Qualifications

• A high school diploma or equivalent required.
• 1 year of communications wiring and installation work experience or comparable accredited technical training is required.

Minimum Competencies

• Strong customer service
• Demonstrates initiative and sense of urgency
• Results driven and meets deadline
• Independent/Self-Driven Work
• Crisis Management

Preferred Qualifications

• Telecommunications or Information Technology training.
• Familiarity with Pinnacle
• Basic knowledge of Cat5 wiring
• Mount switches
• Install Ethernet patch cords
• Run jumpers in the switch room
• Working knowledge of Windows, Word, Excel
• Good verbal and written communication skills

Preferred Competencies

• Experience in traditional telecommunication MAC
• Working knowledge of Ethernet 802, 3X
• Outside plant experience
• Fiber Optic experience

Benefits

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html.

Work-Life and Wellness

Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Pay

The target hiring range for this position will be between $53,304-$62,000 per year. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Schedule

Not specified.