Telecom Service Delivery Analyst

About the Role

This role involves supporting the management of telecommunications and network service operations, with a focus on process improvement, reporting, vendor management, and operational support within a large enterprise or government environment.

Responsibilities

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, usage, and vendor performance.
• Manage relationships with telecommunications vendors, review invoices, reconcile billing, and maintain accurate service inventories.

Requirements

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

Benefits

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more
• Opportunity to join an industry-leading organization
• Employee Stock Ownership Program
• Dedicated Engagement Manager committed to your success
• Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.