Telecom Operator (2026-0553)

Responsibilities

Operates switchboard, answering service, TTY telephone, and all other communication equipment.

Answers incoming calls by the third ring 90% of the time, screens and directs calls to proper personnel in a prompt and courteous manner.

Provides paging services within 30 seconds of request 90% of the time.

Responds to all requests according to departmental policies and procedures.

Receives, documents, and dispatches messages to doctors and/or connects caller directly to doctors.

Records all messages and files as appropriate.

Communicate all information to clients per their instructions.

Reports any changes in on-call status and other pertinent information to supervisor or lead operator and other operators immediately.

Updates client accounts with new information according to department procedures.

Initiates appropriate actions when alarms are activated.

Performs clerical duties as assigned per instruction from Manager or Supervisor.

Documents all incidents and events, and relays them to the Supervisor within 24 hours.

Keeps Supervisor informed of work status by providing weekly objectives with time estimates.

Promptly notifies Supervisor of problems, unexpected tasks and missed targets.

Qualifications

• Previous experience in a hospital answering service or call center preferred.
• Demonstrates effective communication and interpersonal skills with a diverse population.
• Able to carry out assignments independently and exercise good independent judgment.
• Excellent problem solving, organizational and time management skills.
• Condsucts all personal interactions with tact, poise, courtesy and respect.
• Demonstrates ability to decipher hand written notes.
• Demonstrates ability to handle emergent situations.
• Neat and well groomed in appearance, following departmental personnel standards.
• Demonstrates reliable attendance and job performance.