Telecom Operations Manager - Video Technology

Responsibilities

• Manage and assist in the design, installation, configuration, maintenance and troubleshooting of all datacom assets
• Aid in job walks and determine needs for new installations and redesigns
• Ensure that the fabrication, repair, and needed hardware/equipment is on site as needed for all critical operations
• Collaborate with all staff members and stakeholders in the development and use of proper procedures for technical assets
• Obtain and maintain licenses, operator permits, or certifications as required
• Maintain a reasonable inventory of replacement hardware, general use materials, and tools are onsite
• Acquire proper inventory parts and equipment needed for repair or replacement of defective components
• Manage Union video cast members holding them accountable for tickets and SLA’s to be met
• Process, track and efficiently execute work orders and support tickets
• Assist in vendor scheduling, installation, and subcontracting activities on large and complex facility system infrastructure
• Maintain documentation of job status, job change revisions, material flow and other project and maintenance records
• Develop novel ways to streamline processes and increase the reliability of datacom assets
• Create metrics and procedure documents
• Manage the integrity of the documentation of all installations including assets, locations, connectivity, and maintenance of the patch record databases
• Provide purchase order creation and financial controls for video needs ensuring adherence to budget and timelines
• Own the roadmap, standards, lifecycle planning, and architecture for enterprise Video Technology platforms, including high-density, multi-site VMS and camera environments.
• Define standards for PTZ, panoramic, multi-sensor, LPR, edge-compute, and other advanced camera platforms
• Support Genetec, AXIS, LPR, 2N, and related enterprise video surveillance, access, and intercom technologies
• Architect SMF backbone, redundant fiber routing, and ring topology designs across large campus and remote facility environments
• Support RFoF, HFC, Edge-QAM, SDI-to-IP, multicast video, IGMP/PIM, GPON, OLT, ONT, and IPTV distribution environments
• Support DirecTV Comm300, headend systems, commercial encryption, scrambling, DRM, and Pro:Idiom technologies
• Support secure edge video infrastructure, including encrypted streams, VLAN isolation, protected traffic flows, and video retention practices
• Modernize legacy systems to improve reliability, supportability, workflow efficiency, and operational risk reduction

Requirements

• Minimum 5 years of technology experience
• Minimum 2 years leadership or lead experience
• High-level knowledge of computers, video, cable plant design, structured cabling, fiber, twisted pair copper, and coaxial copper
• Experience with Visio or other CAD software to develop system documentation
• Total comprehension of modern systems and network platform and what is necessary for physical layer inter-connectivity
• 3+ years of experience working with video systems, such as IP cameras and SDI distribution system
• 3+ years of experience working with computer systems