Telecom Observability Engineer

Key Responsibilities

• Work with telecom team, core engineering team, and customer support escalation groups to monitor and escalate real-time core network or infrastructure issues affecting customers.
• Maintain and improve OXIO’s network, providing technical support, fault investigation, and troubleshooting of network issues.
• Ensure the performance of the telecom network is at optimal levels by detecting and correcting network/application problems according to agreed KPIs and SLAs.
• Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak.
• Create and maintain dashboards for real-time system visibility.
• Implement distributed tracing and log aggregation solutions.
• Create on-demand dashboards to monitor specific metrics or validate service restoration after failures.
• Support NOC engineers in analyzing and solving issues.
• Develop KPIs and other metrics to monitor key aspects of mobile network performance.
• Develop and maintain dashboards, alerts, and visualizations to track key performance metrics.
• Develop training material related to KPIs and dashboards.
• Troubleshoot, document, and assess proper escalation channels and teams or groups.

Key Qualifications

• 10+ years experience working in a telecom environment doing L3 support or similar roles.
• Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.).
• Strong knowledge of distributed systems and microservices architecture.
• Basic Python / Linux / Bash knowledge.
• Experience with cloud platforms (AWS, GCP, Azure).
• Understanding of SLO/SLI/SLA concepts.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Proficient in English written and spoken.