Telecom Expense Program Manager

About the role

The Telecom Expense Program Manager is a subject matter expert in telecommunications vendor and expense management, network deployment lifecycle, and connectivity governance for Alaska. This role owns telecom expense management, vendor strategy, financial governance, inventory integrity, and lifecycle management across voice, data, and mobility services while partnering with Finance, Supply Chain, and Network Engineering to optimize spend, improve efficiency, and strengthen resiliency.

Responsibilities

• Act as a subject matter expert in telecommunications expense management, vendor management, connectivity governance, and network deployment lifecycle across voice, data, and mobility services.
• Own the full Telecom Expense Management (TEM) lifecycle, including budgeting, forecasting, accruals, invoice validation, dispute management, billing reconciliation, variance analysis, cost allocation, and oversight of third-party TEM providers managing $10M+ in annual spend.
• Exercise considerable judgment to make decisions within telecom expense, vendor, inventory, and circuit governance processes to optimize spend, improve operational efficiency, strengthen resiliency, and support business and technology objectives.
• Make recommendations to address business challenges and opportunities in telecommunications spend, carrier contracts, network infrastructure, mobile data plans, service utilization, and vendor performance, including opportunities to reduce costs, improve service quality, and eliminate stranded assets or unused or inactive service charges.
• Guide, influence, and coach Finance, Supply Chain, Network Engineering, vendors, and other cross-functional partners to support accurate financial planning, contract negotiation, SLA management, inventory integrity, circuit order governance, deployments, decommissions, and change or disconnect management.
• Deliver reporting, dashboards, and executive-level insights on telecom spend, usage, trends, optimization opportunities, and performance metrics; define and track KPIs such as utilization, cost performance, service quality, and vendor performance.
• Assess telecom providers, market trends, technology changes, and business requirements to inform strategic vendor decisions, quarterly business reviews, escalations, contract rationalization, and improvements to Alaska Airlines and Hawaiian Airlines network resiliency and cost effectiveness.

Requirements

• 4 years of experience in telecommunications expense management, accounting, or supply chain supporting Information Technology and telecommunications.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience with large enterprise (10,000+ users) telecom and mobility carrier contracts, including voice, data, and mobile services.
• Excellent verbal, writing, and presentation skills.
• Strong data analytics and financial modeling skills.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Understanding of carrier billing, tariffs, services, and fee structures.
• Excellent organization, time management, and follow-up skills.
• Project Management skills.
• Skilled with dashboarding tools (Power BI, Tableau), advanced Excel, and PowerPoint for presentation of complex quantitative data.
• Vendor sourcing / contract negotiation experience.
• Telecom inventory / asset management systems.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Salary Range: $99,850 -- $149,800 / year
Salary Details: Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees.

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Regulatory Information

Equal Employment Opportunity Policy Statement: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.