Telecom Engineer / Information Technologist II

Position Summary

Reporting to the Manager of Unified Communications Team, this position will help the team manage, maintain, and enhance the Telephone, Contact Centers, Cable Television, and Cellular on campus. This candidate would be working with others on the team to create new telecom applications for customers, maintain existing applications and maintain existing systems on the University’s critical communications systems. This candidate will be working with cellular systems, phone systems, networked systems and much more to support critical services, which serve the University community.

About the Role

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

Responsibilities

• Manage, maintain, and enhance the Telephone, Contact Centers, Cable Television, and Cellular on campus.
• Create new telecom applications for customers, maintain existing applications and maintain existing systems on the University’s critical communications systems.
• Work with cellular systems, phone systems, networked systems and much more to support critical services, which serve the University community.
• Collaborate with others on the team to design, consult and deploy telecommunications services.

Requirements

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; three to five years managing networking switches, Network Systems and Telecommunications Systems; or an equivalent combination of education and experience.
• One to two years managing cellular equipment, including deploying ODAS, IDAS or IP-Based Cellular Extenders.
• Experience with Avaya Aura Communication Systems, including Avaya System Manager, Avaya Communication Manager, Avaya Session Manager, Avaya Session Border Controllers, Avaya Application Enablement Services.
• Experience working with Verizon, AT&T, T-Mobile or their infrastructure partners to deploy equipment to enhance cellular coverage on campus networks.
• Experience working with educational departments to design, consult and deploy telecommunications services.

Qualifications

Minimum requirements include a four-year college degree, three to five years managing networking switches, Network Systems and Telecommunications Systems, or an equivalent combination of education and experience. Desired qualifications include one to two years managing cellular equipment, experience with Avaya Aura Communication Systems, and experience working with educational departments to design, consult and deploy telecommunications services.

Skills

Must have knowledge of cellular systems, phone systems, networked systems and much more to support critical services, which serve the University community.

Benefits

Michigan State University offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

Pay

The salary range for this position is $75,000 - $90,000 annually.

Schedule

The standard work schedule for this position is Monday through Friday from 8:00 AM to 5:00 PM.

Contact Information

To apply, please visit tech.msu.edu. The bidding eligibility for this position ends September 1, 2026, at 11:55 PM.