Telecom Engineer

The Telecom Engineer is responsible for the design, implementation, operation, and support of the enterprise voice and telecommunications environment. This role ensures reliable, secure, and cost-effective communication services across legacy and modern platforms, including POTS, Microsoft Teams Voice, SIP trunking, and cellular services.

Key Responsibilities

• Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect.
• Administer and maintain POTS lines for life-safety systems and regulatory requirements.
• Manage SIP trunking services including call routing, failover, and quality optimization.
• Support auto attendants, call queues, voicemail, E911, and number management.
• Manage cellular services including provisioning, carrier plans, and lifecycle management.
• Provide Tier 2/3 support and perform root-cause analysis for telecom issues.
• Cook up with carriers and vendors for service delivery and escalation.
• Maintain documentation including call flows, inventories, and runbooks.
• Ensure compliance with E911, Kari’s Law, and RAY BAUM’s Act.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of enterprise telecom or voice engineering experience.
• Hands-on experience with Microsoft Teams Voice.
• Strong understanding of POTS, SIP, and PSTN connectivity.
• Experience working with telecom carriers.
• Strong troubleshooting and communication skills.

Preferred Qualifications

• Experience with Direct Routing SBCs.
• Experience with E911 solutions.
• Familiarity with legacy PBX systems.
• Telecom or Microsoft certifications.

Compensation

$106k-$138k, depending on experience. This role is also eligible for an annual performance-based bonus. Bonus eligibility and payout are determined by role, individual performance, and company performance, and are not guaranteed.

Benefits Overview

• 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
• Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage.
• Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.
• Time Off: Flexible non-accrual vacation; company holidays per policy. (For California employees, this is separate from California paid sick leave, if applicable.)
• Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations

If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Third-Party Recruiting Disclaimer

Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations

Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

EEO Statement

We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.