Telecom Center Specialist

About the role

The Telecommunication department supports the routine and emergency activities for the health system’s four acute-care hospitals and acts as a support to the rehabilitation hospital during its off hours. The department operates 24/7 and is the first point of contact for external and internal inbound callers. You’ll work in a fast-paced, multi-line environment handling situations from simple to complex, making immediate, independent decisions to preserve life and property.

Responsibilities

• Serve as the first point of contact for inbound callers, both external and internal
• Handle routine and emergency telecommunications for multiple hospitals
• Make immediate, independent decisions in high-pressure situations
• Maintain professionalism and confidentiality while prioritizing tasks
• Collaborate within a team model based on respect and shared goals

Requirements

• Minimum of two years recent experience in a fast-paced multi-line customer service, call center, or telecommunication environment
• Minimum of one year recent customer service experience
• Knowledge of hospital operations, emergency management, and/or scheduling preferred
• Medical terminology required
• Proficient organizational and communication skills (written and verbal)
• Strong analytical and problem-solving abilities
• Familiarity with telecommunication technology and Microsoft Office
• Ability to type 40 words per minute preferred
• High school diploma required

Benefits

• Tuition reimbursement up to $6,000 per year based on full- or part-time status

Schedule

7 AM – 3 PM, Sunday through Thursday