Telecommunication Specialist
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if there is real specific content. We must not repeat job title as heading. Remove boilerplate, etc.
We need to parse the posting.
Content:
Position Summary: Telecom Specialist will be responsible for day to day operations for BMCHS which includes 3 Boston Medical Center campuses, and Wellsense and 45 Community clinics. They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments and other peripherals.
Position: Telecommunication Specialist Department: Telecom Schedule: Full Time
Essential Responsibilities / Duties: long list.
Job Requirements: REQUIRED EDUCATION AND EXPERIENCE: Bachelor of Science Degree in computer science and at least five years’ experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience. Ring Central Experience Required
Certificates, Licenses, Registrations Preferred: Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP). Avaya Certified Support or Implementation Specialist.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): list.
Compensation Range $62,500.00- $91,000.00 ... description.
Benefits: mention generous total compensation includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, resources to support employee and family well-being.
Schedule: Full Time.
We need sections: About the role (position summary), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what goes where.
- About the role: position summary paragraph.
- Responsibilities: essential responsibilities/duties list.
- Requirements: required education and experience, Ring Central Experience Required.
- Qualifications: maybe certificates/licenses preferred? Or could be Qualifications section for preferred certifications.
- Skills: KSAs (knowledge, skills, abilities) list.
- Benefits: description of benefits.
- Pay: compensation range.
- Schedule: Full Time.
We must not include sections with filler like "commensurate with experience". We have actual content.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. So no heading for "Telecommunication Specialist". Already have.
We must not put Job ID/requisition numbers as headings (none present).
We must remove boilerplate: EEO, scam warning, etc. Remove those paragraphs.
We must preserve all substantive information.
Let's extract.
Position Summary paragraph: "Telecom Specialist will be responsible for day to day operations for BMCHS which includes 3 Boston Medical Center campuses, and Wellsense and 45 Community clinics. They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments and other peripherals."
We could also include "Position: Telecommunication Specialist Department: Telecom Schedule: Full Time" but Schedule will be separate section; Department maybe part of About the role? Could include in About the role as extra sentence.
But we have Schedule section separate.
Let's craft About the role: include position summary plus department maybe.
Responsibilities: list each duty from "Essential Responsibilities / Duties". Need to break into bullet points.
Let's parse that long sentence:
"Engineers, designs, documents, troubleshoots and administers system software of telecommunications systems including: Manages and supports all moves, adds and changesWorks daily Service Now tickets as day to day operations for clinical and administrative staff.Ensures working around project deadlines, scheduling, and priorities. Response time is often critical.Participate in end user (remote and in person) support including technical/admin training and documentation of telephone and voice mail systems for IT/Telecom team staffCollaborate with other IT teams (Network, InfoSec, Service Desk, Data Center, PMO, IT & Call center leadership etc) to ensure voice services are secure, scalable, and integrated and to resolve escalated incidents and support complex call flows on telecom-related projects.Perform and schedule regular backups of systems, troubleshooting using tools such as Wireshark, Solarwinds, TraceSBC and integration with Telephony peripheral systems such as SPOK paging, Overhead paging, Call Recording, IVRDocument and deliver technical and administrative training for end users and internal IT/Telecom team members, including detailed documentation for telecom configurations, SOPs and Maintain accurate records of call flows, dial plans, IP schemas, and QoS configurationsServe as the primary escalation point for the Telecom team, providing mentorship and support to junior analysts.Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance on voice and data networks including SIP, PRI, LAN/WAN, and POTS.Communicates work progress to management to ensure that other systems are not adversely affected on an as needed basis or as part of bi-weekly staff meetingsPrimay skills set with Ring Central – Administer and support cloud based voice platform for 3000+ UC end users EX and 500+ Call center agents & Studio Scripting for NICE CXone Call flows, RingClone, both soft phones integrated with MS-Teams/WebRTC, peripheral voice applications/plug-ins, & and Yealink/Poly hardphones. Persist/PRI and Persist+ analog gateways.Secondary skill set with Cisco Call Manager v15, Unity Connection and auto attendant menus, Emergency Responder, & VG-310, VG-320, VG-350 Analog gateways, Eleveo CallRECording platformManage call routing, dial plans, voicemail systems, hunt groups, and auto attendants to ensure optimal call flow and user experience.Troubleshoot and resolve complex voice, video, and collaboration issues across enterprise environments.Maintain, monitor, and optimize Cisco voice gateways (ISR/ASR), SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise-level voice resiliency features.Participate in voice infrastructure projects, including system upgrades, migrations, and new site deployments and management of telecom systems including patching, version control, and hardware/software refreshes.Familiar with Avaya Communications manager v16.3, System & Session Mgr, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting and Virtual Observer call recording platform, G430, G450 media gateways & G650 cabinets/cards."
That's a massive run-on. We need to split into sensible bullet points.
We can extract distinct responsibilities:
- Engineers, designs, documents, troubleshoots and administers system software of telecommunications systems.
- Manages and supports all moves, adds, and changes.
- Works daily ServiceNow tickets as day-to-day operations for clinical and administrative staff.
- Ensures work aligns with project deadlines, scheduling, and priorities; response time often critical.
- Participates in end-user (remote and in-person) support including technical/admin training and documentation of telephone and voicemail systems for IT/Telecom team staff.
- Collaborates with other IT teams (Network, InfoSec, Service Desk, Data Center, PMO, IT & Call center leadership) to ensure voice services are secure, scalable, integrated, and to resolve escalated incidents and support complex call flows on telecom-related projects.
- Performs and schedules regular backups of systems; troubleshoots using tools such as Wireshark, SolarWinds, TraceSBC; integrates with telephony peripheral systems such as SPOK paging, overhead paging, call recording, IVR.
- Documents and delivers technical and administrative training for end users and internal IT/Telecom team members, including detailed documentation for telecom configurations, SOPs; maintains accurate records of call flows, dial plans, IP schemas, and QoS configurations.
- Serves as the primary escalation point for the Telecom team, providing mentorship and support to junior analysts.
- Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance on voice and data networks including SIP, PRI, LAN/WAN, and POTS.
- Communicates work progress to management to ensure other systems are not adversely affected, as needed or as part of bi-weekly staff meetings.
- Administers and supports cloud-based voice platform (RingCentral) for 3000+ UC end users and 500+ call center agents; Studio Scripting for NICE CXone call flows, RingClone, soft phones integrated with MS-Teams/WebRTC, peripheral voice applications/plug-ins, Yealink/Poly hardphones; Persist/PRI and Persist+ analog gateways.
- Secondary skill set with Cisco Call Manager v15, Unity Connection, auto attendant menus, Emergency Responder, VG-310, VG-320, VG-350 analog gateways, Elevo CallRECording platform.
- Manages call routing, dial plans, voicemail systems, hunt groups, and auto attendants to ensure optimal call flow and user experience.
- Troubleshoots and resolves complex voice, video, and collaboration issues across enterprise environments.
- Maintains, monitors, and optimizes Cisco voice gateways (ISR/ASR), SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise-level voice resiliency features.
- Participates in voice infrastructure projects, including system upgrades, migrations, and new site deployments; manages telecom systems including patching, version control, and hardware/software refreshes.
- Familiar with Avaya Communications Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting and Virtual Observer call recording platform, G430, G450 media gateways & G650 cabinets/cards.
That's a lot but we can keep as bullet list.
Requirements: Required education and experience: Bachelor of Science Degree in computer science and at least five years’ experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience. Ring Central Experience Required.
We could also include "Ring Central Experience Required" as a bullet.
Qualifications: Preferred certificates: Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP). Avaya Certified Support or Implementation Specialist.
Skills: KSAs list: Demonstrated progressive knowledge, responsibility and experience of telecommunications and information technology network systems; Excellent English communication skills (oral and written) and interpersonal skills required to interact with internal and external contacts in a courteous and customer service manner; Excellent organizational skills, including ability to multi-task, prioritize essential tasks and meet deadlines; Ability to analyze and solve problems in a systematic, logical, and timely manner; Basic computer proficiency inclusive of ability to enter and access data/information.
Benefits: generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
Pay: Compensation Range $62,500.00- $91,000.00 plus description about determination.
Schedule: Full Time.
We need to ensure we don't include filler like "This range offers an estimate based on the minimum job qualifications..." That's substantive? It's explanation of how pay determined. Could keep as prose under Pay.
We must not include boilerplate like EEO, scam warning, etc.
Now produce HTML fragment.
Structure:
About the role
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. So no heading for "Telecommunication Specialist". Already have. We must not put Job ID/requisition numbers as headings (none present). We must remove boilerplate: EEO, scam warning, etc. Remove those paragraphs. We must preserve all substantive information. Let's extract. Position Summary paragraph: "Telecom Specialist will be responsible for day to day operations for BMCHS which includes 3 Boston Medical Center campuses, and Wellsense and 45 Community clinics. They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments and other peripherals." We could also include "Position: Telecommunication Specialist Department: Telecom Schedule: Full Time" but Schedule will be separate section; Department maybe part of About the role? Could include in About the role as extra sentence. But we have Schedule section separate. Let's craft About the role: include position summary plus department maybe. Responsibilities: list each duty from "Essential Responsibilities / Duties". Need to break into bullet points. Let's parse that long sentence: "Engineers, designs, documents, troubleshoots and administers system software of telecommunications systems including: Manages and supports all moves, adds and changesWorks daily Service Now tickets as day to day operations for clinical and administrative staff.Ensures working around project deadlines, scheduling, and priorities. Response time is often critical.Participate in end user (remote and in person) support including technical/admin training and documentation of telephone and voice mail systems for IT/Telecom team staffCollaborate with other IT teams (Network, InfoSec, Service Desk, Data Center, PMO, IT & Call center leadership etc) to ensure voice services are secure, scalable, and integrated and to resolve escalated incidents and support complex call flows on telecom-related projects.Perform and schedule regular backups of systems, troubleshooting using tools such as Wireshark, Solarwinds, TraceSBC and integration with Telephony peripheral systems such as SPOK paging, Overhead paging, Call Recording, IVRDocument and deliver technical and administrative training for end users and internal IT/Telecom team members, including detailed documentation for telecom configurations, SOPs and Maintain accurate records of call flows, dial plans, IP schemas, and QoS configurationsServe as the primary escalation point for the Telecom team, providing mentorship and support to junior analysts.Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance on voice and data networks including SIP, PRI, LAN/WAN, and POTS.Communicates work progress to management to ensure that other systems are not adversely affected on an as needed basis or as part of bi-weekly staff meetingsPrimay skills set with Ring Central – Administer and support cloud based voice platform for 3000+ UC end users EX and 500+ Call center agents & Studio Scripting for NICE CXone Call flows, RingClone, both soft phones integrated with MS-Teams/WebRTC, peripheral voice applications/plug-ins, & and Yealink/Poly hardphones. Persist/PRI and Persist+ analog gateways.Secondary skill set with Cisco Call Manager v15, Unity Connection and auto attendant menus, Emergency Responder, & VG-310, VG-320, VG-350 Analog gateways, Eleveo CallRECording platformManage call routing, dial plans, voicemail systems, hunt groups, and auto attendants to ensure optimal call flow and user experience.Troubleshoot and resolve complex voice, video, and collaboration issues across enterprise environments.Maintain, monitor, and optimize Cisco voice gateways (ISR/ASR), SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise-level voice resiliency features.Participate in voice infrastructure projects, including system upgrades, migrations, and new site deployments and management of telecom systems including patching, version control, and hardware/software refreshes.Familiar with Avaya Communications manager v16.3, System & Session Mgr, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting and Virtual Observer call recording platform, G430, G450 media gateways & G650 cabinets/cards." That's a massive run-on. We need to split into sensible bullet points. We can extract distinct responsibilities: - Engineers, designs, documents, troubleshoots and administers system software of telecommunications systems. - Manages and supports all moves, adds, and changes. - Works daily ServiceNow tickets as day-to-day operations for clinical and administrative staff. - Ensures work aligns with project deadlines, scheduling, and priorities; response time often critical. - Participates in end-user (remote and in-person) support including technical/admin training and documentation of telephone and voicemail systems for IT/Telecom team staff. - Collaborates with other IT teams (Network, InfoSec, Service Desk, Data Center, PMO, IT & Call center leadership) to ensure voice services are secure, scalable, integrated, and to resolve escalated incidents and support complex call flows on telecom-related projects. - Performs and schedules regular backups of systems; troubleshoots using tools such as Wireshark, SolarWinds, TraceSBC; integrates with telephony peripheral systems such as SPOK paging, overhead paging, call recording, IVR. - Documents and delivers technical and administrative training for end users and internal IT/Telecom team members, including detailed documentation for telecom configurations, SOPs; maintains accurate records of call flows, dial plans, IP schemas, and QoS configurations. - Serves as the primary escalation point for the Telecom team, providing mentorship and support to junior analysts. - Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance on voice and data networks including SIP, PRI, LAN/WAN, and POTS. - Communicates work progress to management to ensure other systems are not adversely affected, as needed or as part of bi-weekly staff meetings. - Administers and supports cloud-based voice platform (RingCentral) for 3000+ UC end users and 500+ call center agents; Studio Scripting for NICE CXone call flows, RingClone, soft phones integrated with MS-Teams/WebRTC, peripheral voice applications/plug-ins, Yealink/Poly hardphones; Persist/PRI and Persist+ analog gateways. - Secondary skill set with Cisco Call Manager v15, Unity Connection, auto attendant menus, Emergency Responder, VG-310, VG-320, VG-350 analog gateways, Elevo CallRECording platform. - Manages call routing, dial plans, voicemail systems, hunt groups, and auto attendants to ensure optimal call flow and user experience. - Troubleshoots and resolves complex voice, video, and collaboration issues across enterprise environments. - Maintains, monitors, and optimizes Cisco voice gateways (ISR/ASR), SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise-level voice resiliency features. - Participates in voice infrastructure projects, including system upgrades, migrations, and new site deployments; manages telecom systems including patching, version control, and hardware/software refreshes. - Familiar with Avaya Communications Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting and Virtual Observer call recording platform, G430, G450 media gateways & G650 cabinets/cards. That's a lot but we can keep as bullet list. Requirements: Required education and experience: Bachelor of Science Degree in computer science and at least five years’ experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience. Ring Central Experience Required. We could also include "Ring Central Experience Required" as a bullet. Qualifications: Preferred certificates: Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP). Avaya Certified Support or Implementation Specialist. Skills: KSAs list: Demonstrated progressive knowledge, responsibility and experience of telecommunications and information technology network systems; Excellent English communication skills (oral and written) and interpersonal skills required to interact with internal and external contacts in a courteous and customer service manner; Excellent organizational skills, including ability to multi-task, prioritize essential tasks and meet deadlines; Ability to analyze and solve problems in a systematic, logical, and timely manner; Basic computer proficiency inclusive of ability to enter and access data/information. Benefits: generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. Pay: Compensation Range $62,500.00- $91,000.00 plus description about determination. Schedule: Full Time. We need to ensure we don't include filler like "This range offers an estimate based on the minimum job qualifications..." That's substantive? It's explanation of how pay determined. Could keep as prose under Pay. We must not include boilerplate like EEO, scam warning, etc. Now produce HTML fragment. Structure:
About the role