Teleaudiologist

Position Summary

The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.

Key Responsibilities

• Remote Clinical Care & Patient Management
• Conduct patient evaluations, consultations, and follow-up care via video
• Support and guide in-clinic staff through hearing assessments and testing procedures remotely
• Interpret test results and provide accurate clinical diagnoses
• Recommend appropriate hearing aids and treatment plans based on patient needs
• Provide patient counseling on hearing loss, device use, expectations, and care
• Deliver ongoing support for adjustments, concerns, and patient satisfaction
• Remote Sales & Treatment Support
• Guide patients through the hearing aid selection and purchasing process via video
• Partner with clinic staff to support case acceptance and improve conversion rates
• Educate patients on product options, features, and benefits in a clear, patient-friendly manner
• Provide remote verification support and ensure proper device fitting and performance
• Technical Troubleshooting & Support
• Troubleshoot hearing aid, software, and connectivity issues in real time
• Support clinics and patients with remote device programming and adjustments
• Aid in resolving sound quality concerns and device performance issues
• Provide technical guidance to clinic staff on equipment and workflows
• Clinic & Staff Collaboration
• Work closely with clinic teams to support patient flow and ensure efficient appointments
• Act as a clinical resource for providers and staff needing audiology expertise
• Provide on-demand or scheduled support for clinics without on-site audiologists
• Train and coach clinic staff on best practices for remote care delivery
• Program Development & Process Improvement
• Develop and refine workflows for remote testing, consultations, and sales processes
• Identify opportunities to improve patient experience and operational efficiency
• Assist in implementing standardized procedures for tele-audiology services
• Maintain high standards of clinical quality, compliance, and documentation
• Credentialing, Compliance & Billing Support
• Participate in insurance credentialing processes as required to enable billing for audiology services
• Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
• Ensure accurate and timely clinical documentation to support billing and reimbursement
• Adhere to all regulatory, compliance, and telehealth billing requirements
• Additional Duties
• Provide real-time audiology support across multiple clinic locations as needed
• Ensure all services meet clinical, ethical, and regulatory standards
• Adapt to evolving technology and telehealth best practices

Qualifications

To succeed in this role, you should have:

• A minimum of a Master's degree in Audiology or related field
• Experience in conducting patient evaluations, consultations, and follow-up care remotely
• Strong interpersonal and communication skills to guide patients and clinic staff
• Proficiency in using video conferencing platforms for remote care delivery
• Knowledge of hearing aid technology and the ability to troubleshoot technical issues
• Excellent organizational and time management skills to handle multiple tasks simultaneously
• Ability to maintain high standards of clinical quality and compliance

Skills

• Master's degree in Audiology or related field
• Experience with remote patient care and telemedicine
• Strong communication and interpersonal skills
• Proficiency in video conferencing platforms
• Knowledge of hearing aid technology and troubleshooting
• Organizational and time management skills
• Compliance and regulatory knowledge

Benefits

NationsBenefits offers a competitive benefits package including:

• Health, dental, and vision insurance
• Paid time off and holidays
• Flexible work schedule
• Professional development opportunities
• Employee assistance program

Pay

The salary range for this position is $75,000 - $90,000 annually, commensurate with experience.

Schedule

The role is available on a remote basis, with a standard workday of 8:30 AM – 5:00 PM (CT, EST, MT).