TechOps Administrator I (Full Scope Polygraph Clearance))

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Collapse coordination restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast-paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem-solving skills
• Ability to work under pressure in time-sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Pay

Salary: Up to $130,000 based on experience

Benefits

• Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, Sick Leave, and Paid Holidays