Technology Trainer

About the role

Taft is currently seeking a Technology Trainer with one-to-three years' experience to support our offices. A Technology Trainer plans, prepares and delivers training on the Firm's technology to attorneys and staff. All Taft employees operate under a "Client First" philosophy—in all things, we seek to provide exceptional services to our clients.

Responsibilities

• Develops and maintains a thorough working knowledge of the Firm's core software applications and computer systems.
• Prepares outlines, handouts, and presentations related to Firm software using Taft branded media.
• Delivers training via phone, web conferencing and in-person using professional delivery techniques (speaking, writing, etc.).
• Assists Training Manager and Information Technology in connection with the planning and rollout of new software initiatives.
• Works with attorneys and staff to identify where efficiencies can be achieved through effective utilization of the Firm's computer systems and helps identify process improvement opportunities.
• Serves as an advanced support tier for local I.T. help desk staff on complex software problems and questions.
• Travels to Taft office locations to deliver on-site training as needed.
• Utilizes eLearning authoring tools to create modules to educate attorneys and staff on various technology topics.

Qualifications

• Technical knowledge of computer science and/or curriculum development as normally acquired through an Associate or Bachelor's degree in a computer or technology related field, or equivalent experience.
• One to three years of work experience as a software trainer, preferably in a law firm environment.
• Advanced MS Office experience required.
• Knowledge of legal software strongly preferred.
• Experience producing various legal documents in a legal support position desired.

Skills

• Demonstrated interpersonal skills including public speaking in order to effectively deliver curriculum, train staff, and understand user needs.
• Demonstrated writing skills in order to develop instructional materials for a variety of technology knowledge levels.
• Strong customer service skills.
• Excellent time management and project management skills.

Benefits

• Medical, dental, vision, life, and long term disability insurance
• Flexible spending accounts
• 401K
• Paid Time Off
• Paid holidays
• Bonus opportunities

Pay

The salary range for this position is $70,000/yr. - $85,000/yr. Within the range, individual pay is determined based on factors including job-related skills, experience, and relevant education or training.