Technology Trainer

Position Summary

We are seeking a dynamic and skilled Technology Trainer to lead the development and delivery of training programs across a range of productivity and collaboration tools. This role is responsible for creating engaging learning experiences through live instructor-led sessions, screencasts, documentation, and other formats. The ideal candidate will be passionate about empowering users to adopt and maximize tools such as Microsoft Teams, Word, Excel, PowerPoint, Smartsheet, Tableau, and more.

Responsibilities

• Design and Deliver Training: Develop and facilitate live, instructor-led training sessions (in-person and virtual). Create high-quality screencasts, tutorials, and documentation for self-paced learning. Tailor content for different user groups and skill levels.
• Content Development: Build training materials including slide decks, handouts, videos, and interactive guides. Ensure content is accessible, engaging, and aligned with adult learning principles.
• Tool Expertise: Provide training and support for Microsoft 365 tools (Teams, Word, Excel, PowerPoint), Smartsheet, Tableau, and other platforms as needed. Stay current with product updates and incorporate new features into training.
• User Engagement & Support: Collaborate with departments to identify training needs and customize solutions. Offer follow-up support and coaching to reinforce learning and adoption.
• Measurement & Improvement: Use surveys, quizzes, and analytics to assess training effectiveness. Continuously improve training programs based on feedback and performance data.

Qualifications

Required:

• Proven experience delivering technology training in a corporate or educational setting.
• Strong proficiency in Microsoft 365 (Teams, Word, Excel, PowerPoint).
• Experience with Smartsheet, Tableau, or similar tools.
• Excellent communication, presentation, and facilitation skills.
• Ability to simplify complex concepts for diverse audiences.

Preferred:

• Experience with instructional design tools (e.g., Camtasia, Articulate, Adobe Captivate).
• Knowledge of adult learning theory and training evaluation methods.
• Familiarity with LMS platforms and eLearning development.

Key Competencies

• Instructional Design
• Technical Proficiency
• Communication & Facilitation
• Content Creation
• Adaptability & Problem Solving
• Learner-Centered Approach

Work Environment & Benefits

• Flexible work arrangements (hybrid or remote options)
• Professional development opportunities
• Collaborative and innovative team culture