Technology Support Technician- AZ- Information Technology Services

About the role

The Technology Support Technician supports the Midwestern University Campus and Clinic environment, providing technical support to all members of the Midwestern University community. This role includes supporting various systems and technologies, responding to emergency calls affecting student education, and assisting with special events.

Responsibilities

• Support technologies deployed by ITS, including desktop productivity applications, computers, laptops, mobile devices, tablets, printers, and specialized software/hardware.
• Respond immediately to all emergency type calls that affect student education in classrooms, lecture halls, and labs.
• Support all AV-related technology, including projectors, microphones, videoconferencing setup, and audio/video on Information Technology Infrastructure.
• Answer end-user desktop computing questions via telephone and email.
• Absorb incoming calls via the support queue when Support Center staff are not available.
• Maintain operation of all AV hardware and display services, following proper inventory procedures.
• Demonstrate the use of technology used in classrooms, lecture halls, and labs.
• Serve as the point of contact for faculty and staff to schedule audio-visual services.
• Assist with repairs completed internally or by external technicians.
• Participate in the support of outside groups requiring Media Resources services as deemed appropriate by Midwestern University.
• Maintain department consumables related to technology ITS must replace.
• Perform upgrades on computers, including replacing computers and associated peripherals such as printers, scanners, and copiers.
• Aid end users with high-level application usage questions and technical issues related to services in classrooms, lecture halls, and labs.
• Document, track, and monitor problems using an internal ticketing system to ensure resolution.
• Maintain hardware and software inventory systems up to date.
• Support special events in which AV technology is used, such as graduations, white coat events, or any other event requiring AV support.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or IT related field required or BS degree in another field with 1-3 years of IT experience.
• Experience with projection, sound engineering, live event audio-visual support, and audio-visual technologies preferred.
• Ability to work with all levels of management and professionally handle technical malfunctions during stressful situations.
• Proficiency in Windows OS, Apple OS, Apple IOS, Microsoft Office 365 applications, Outlook, MS Teams, and computer operation.

Benefits

Midwestern University offers a comprehensive benefits package that includes medical, dental, and vision insurance plans, life insurance, short/long term disability, and pet insurance. Additional benefits include a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection, and an employee assistance program. The University also offers a work-life balance with competitive time off package, a wellness facility with a fully equipped fitness facility, and equal opportunity employment.