Technology Support Specialist | Schulte Hospitality Group

Job Duties And Responsibilities

• Desktop, Laptop & Server troubleshooting
• Support Corporate Office Network and Network Security
• Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
• Support Company Sharepoint Infrastructure, security and access
• Configure and issue computers to end users according to Company processes
• Aid with company application issues as the first point of contact
• Manage users in Azure Active Directory/Entra
• Support Microsoft Office 365 issues including Teams, Outlook, and other applications
• Assist our Applications Team in supporting our various hotel software platforms and systems
• Create, update, and complete incident tickets in our support system
• Maintain systems and network for any potential issues
• Work with other team members to provide and help promote technology security and compliance
• Understand and promote, contribute to and enforce company information security policies
• Absorb other technology projects for many of our hotels and Corporate Team

Education And Experience

• Degree/Certification program in technology, hospitality, or similar program preferred
• Over 1-year in service and support role

Knowledge, Skills And Abilities

• Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools
• Experience with Microsoft Sharepoint including provisioning and maintaining site appearance
• Proficiency in Microsoft advance applications including Power Automate
• Experience with Microsoft Fabric and Power BI a plus
• Experience in provisioning and deprovisioning computers for users following corporate policy
• Understanding of information security best practices
• Knowledge of Antivirus and Remote monitoring software applications
• Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred
• The ability to learn new software applications to help provide a first line of support
• Ability to effectively communicate instructions verbally and written to end users

Perks/Benefits

• Paid Time Off
• Unlimited Referral Bonuses
• Growth and Career Opportunities
• Hotel Discounts
• 401K
• Health/Dental/Vision Insurance
• Short-Term/Long-Term Disability
• Flexible Spending Accounts
• Health Savings Account
• Pet Insurance
• Dependent Tuition Benefits
• EAP Program
• Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more
• A flexible and fun working environment

Compensation Range

$65,000 - $75,000