Technology Support Specialist - Department of Technology

Responsibilities

• Consults with teachers, administrators, and students about technical resources and assistance to meet their needs.
• Works collaboratively as an active and contributing team member on a variety of school, department, and division-level teams, assisting with testing, configuration, and roll-out of applications, updates, network hardware, etc.
• Guarantees the availability of computer systems for high-stakes testing.
• Provides assistance with scheduled equipment relocation and new equipment.
• Communicates with clients regarding system changes and issues, problem resolution, and upcoming projects.
• Prioritizes and resolves incident tickets for specific sites and ensures all customers are supported in a timely and effective manner.
• Possesses the ability to work in a fast-paced environment and balance multiple tasks at once.
• Serves as project manager or provides direct support as an active partner for technology-related projects within specific sites or at the division-level, including working with Student-led Technology Teams.
• May develop and lead cross-training for other technical staff on specific technical projects or products.
• Ensures our department consistently produces quality work by ensuring appropriate quality checks occur across the organization and taking appropriate action within the department to provide solutions and remedies as needed.
• Serves as the technical advisor and technical leader in student run help desks and programs at the school level.
• Performs other various duties as assigned.

Qualifications

• A Bachelor’s degree in Computer Information Systems or a combination of education, technical certifications, and related work experience.
• Strong communication and organizational skills, strong working knowledge of Active Directory, Windows 10 client environment, MAC and Apple ios required.
• Demonstrated ability to learn new technical skills quickly and solve/address complex technical problems effectively.
• Appropriate A+ and hardware and/or software vendor certifications preferred.
• Must hold, or be eligible to obtain, various brand relevant certifications and routinely apply the knowledge and skills represented by these certifications in a complex educational environment.
• The successful TSS demonstrates exceptional customer service across a variety of user groups, including but not limited to students, teachers, classified staff, and school administrators.