Technology Support Specialist (Construction)

About the role

This individual will provide product training support for both internal and external customers for all Topcon, Carlson, Wingtra, and other manufacturer products sold and supported by RDO Equipment Co. The position will also work with management to assist in delivering extensive training both internally and externally for the operation and support of these products.

Responsibilities

• Develop relationships and network throughout the industry to monitor and participate in all product activities.
• Be recognized as a solutions provider and maintain expertise to support customers.
• Adhere to quality control system metrics for tracking performance expectations.
• Attend manufacturer trainings for hardware and software related to support and internal processes.
• Make recommendations for future support success based on hardware and software needs.
• Maintain the system for tracking and cataloging calls and related issues to ensure accessibility for specialists and field personnel.
• Communicate with internal and external customers to support the RDO Market Place Website.
• Maintain customer subscriptions, including Topcon Total Care, TopNET, Tierra, Magnet, Carlson Software, and Sitelink.
• Receive and log customer phone calls and provide support.
• Prepare and lead technical training presentations for all regions, as requested.
• Communicate regularly with field teams on issues related to manufacturer partner products.
• Seek additional sales, parts, and service opportunities and report prospects to appropriate parties.
• Follow all safety rules and regulations in performing work assignments.
• Prepare reports for communicating logged issues.
• Demonstrate a willingness to learn and follow all company policies and procedures.
• Attend required company meetings and participate in constructive discussions.
• Conduct yourself professionally in the presence of customers to represent RDO Equipment Co.
• Proactively seek and participate in company-sponsored training to develop and advance your knowledge and skills.
• Maintain a positive and professional working relationship with peers, management, and support resources.
• Perform all other duties as assigned by management in a professional and efficient manner.

Requirements

• 3+ years of industry experience or related field.
• Strong communication and interpersonal skills.
• Strong customer relations skills.
• Proficient computer and phone skills.
• Up to 25-30% travel required.
• Ability to effectively engage an audience through training.
• Technical writing skills.
• Valid work authorization to work in the U.S. without company sponsorship.