Technology Support I - AI

About the role

As a Technology Support team member in the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production issues interruptions for all internally and externally developed systems, leading to a seamless stakeholders experience.

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Use enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Apply reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management across full-stack technology systems, applications, and infrastructure.

Required Qualifications, Capabilities, and Skills

• Experience troubleshooting, resolving, and maintaining information technology services (2–3+ years depending on level).
• Demonstrated knowledge of applications or infrastructure in a large-scale environment, on-premises and public cloud (AWS EC2, RDS, Elastic Beanstalk and/or GCP).
• Proficiency in scripting and programming (Python, Java) and database systems (SQL/MySQL; Oracle SQL/PLSQL a plus).
• Experience with observability and monitoring tools (Splunk and/or Geneos, Grafana, Dynatrace).
• Experience using enterprise-authorized AI capabilities to support production workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain.
• Exposure to various framework processes like ITIL.

Preferred Qualifications, Capabilities, and Skills

• Hands-on experience providing technology/production support using enterprise-authorized AI capabilities — e.g., AI-assisted incident triage, trend analysis, run-book retrieval, and validated remediation, with strong output-validation habits and awareness of data sensitivity.
• Experience with general-purpose programming languages and/or automation scripting.
• Working understanding of public cloud; exposure to AWS Cloud and Kafka is a plus.
• AWS Amplify, GCP Cloud Run / Compute Engine / Cloud SQL, full-stack development, AI-driven tool development, API integration experience.
• Familiarity with Linux environments.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.