Technology Support & Digital Operations Specialist

Meta Care — Technology Support & Digital Operations Specialist Location: [Hybrid / In Office 3-days a week] Employment Type: Full-Time Salary Range: depending on experience Reports To: Senior Systems Administrator / CTO-CIO Primary Responsibilities IT Support & Help Desk Serve as the first point of contact for routine employee technology issuesTroubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, browsers, printers, peripherals, cameras, microphones, and related applicationsAssist employees with password resets, account lockouts, MFA and Microsoft AuthenticatorResolve common workstations, connectivity, software, and user-access problemsEscalate advanced infrastructure, networking, security, or server issues to the Senior Systems AdministratorDocument support issues and resolutions through Meta Care's IT ticketing system Employee Onboarding & Offboarding Coordinate IT setup for new employees located throughout the United StatesPrepare and track laptops and other equipmentConduct remote Day 1 technology onboardingConfigure Microsoft 365, Outlook, Teams, OneDrive, shared mailboxes, email signatures and standard applicationsAssist users with MFA and Microsoft Authenticator enrollmentConfigure standard Meta Care bookmarks and applicationsCoordinate access to systems such as UltraVisit, ADP, eFAX and other company applicationsConfigure telecommunications applications and test cameras, microphones and remote connectivityExecute documented employee offboarding procedures, including account/access changes and equipment recovery under established IT policiesMaintain accurate onboarding/offboarding and equipment records Microsoft 365 Operations Perform routine Microsoft 365 user administrationAssist with users, licenses, groups, shared mailboxes and permissionsSupport Outlook, Teams, OneDrive and SharePoint usersAssist with MFA enrollment and routine identity-management tasksAdminister security-awareness training and scheduled phishing-simulation campaigns under the direction of IT leadershipMaintain documentation and assist with periodic access and account reviews Telecommunications / NUSO Assist with routine NUSO user and phone configurationSet up new users and assigned telephone numbersConfigure standard routing, voicemail, hunt groups and failover rules using established proceduresTrain new employees on the NUSO communications applicationMaintain Meta Care's telephone-number and routing inventoryEscalate complex telephony and routing issues to the Senior Systems Administrator Equipment & Technology Inventory Maintain accurate laptop, monitor, accessory and other technology asset recordsCoordinate equipment preparation, shipping, assignments and returnsInspect returned equipment and prepare equipment for reuseTrack warranty and replacement informationHelp maintain standardized workstation configurations Digital Media & Executive Support Assist Meta Care leadership with podcasts, webinars and video presentationsConfigure microphones, cameras, lighting and recording softwareAssist with recording Teams/Zoom/video sessionsPerform basic editing of recorded video and audioPrepare and upload approved content to YouTube and other designated platformsAssist with titles, descriptions, captions, transcripts, thumbnails and schedulingMaintain an organized archive of company video and audio contentProvide technical support during management presentations, webinars and recordings Qualifications Required 1–3+ years of IT support, help-desk, desktop support or Microsoft 365 experienceStrong working knowledge of Windows and Microsoft Office/Microsoft 365Familiarity with Outlook, Teams and OneDriveExperience troubleshooting common computer and user problemsComfortable working with remote employeesStrong customer-service and communication skillsOrganized and able to follow detailed checklists and proceduresAble to work independently and know when an issue should be escalatedComfortable learning new software and cloud-based systemsMFA/Authenticator administration experience. Preferred Microsoft 365 administration experienceMicrosoft Entra ID/Azure AD familiarityExperience with VoIP or business telephone systems such as NUSO, RingCentral, 8x8 or similarExperience with remote-support tools such as SplashtopBasic cybersecurity/security-awareness experienceExperience running phishing simulations or security-awareness campaignsHealthcare or HIPAA-regulated environment experienceExperience recording or editing podcasts, webinars or YouTube videosFamiliarity with basic video/audio editing tools Powered by JazzHR OO1lPGtdoo