Technology Success Advocate

Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive attitude, a sense of urgency, and is collaborative, resourceful, punctual, and professional. The Bartlett Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 3,000+ users across 170+ office locations. This includes actively resolving help requests promptly, helping to maintain all applicable software applications and hardware, while continuing ongoing learning of new technology. Problem resolution will involve the use of diagnostic and service management tracking tools and providing in-person, hands-on help at the desktop level, phone support, and chat/email support. Candidate must be available to work during standard business hours in the Central (CT), Mountain (MT), or Pacific (PT) time zones. $65,000 - $85,000 per yearAdvancement opportunities - we promote from withinMedical, dental, vision, life, and disability insurance401k retirement planPaid time off and holidays To find out more about what life is like at Bartlett, check us out on Instagram @LifeatBartlett. Provide exceptional customer service support in person, on the phone or through chat/emailUtilize helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’sInstall and configure computer hardware, software, and printersInvestigate, diagnose and resolve computer software and hardware issuesAssist with onboarding of new usersAssign users and computers to proper groups in Active Directory and manage security settings on files, folders, and shares.Managing stock of equipment and other suppliesSupport use of the Microsoft 365 PlatformSharePoint / OneDrive standards and useTeams / PBX useOffice Suite TrainingMaintain Technology service desk policies and proceduresDevelop Knowledgebase articles for Technology group and end-usersManage Technology assets and maintain software / hardware inventoryUndergraduate degree in Computer Science, Information Technology, or a similar technical field5 or more years experience in a similar roleEssential Technology SkillsExtensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.)Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updatesStrong working knowledge of networking, wireless, servers, telecom and security principlesExcellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information easily and tactfully to a variety of audiencesAbility to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolutionProfessional and service-oriented demeanor; must be able to work cooperatively with users and external partnersExcellent attendance and punctualityAvailable to work on occasional evenings and weekends (as needed)Technical certifications a plus (e.g. MCP, MCSE, ITIL, A+, etc.)Fluency in written and spoken Latin American Spanish a plus10% - 20% travel as needed United States Corporate 5/7/2026 Regular Full-Time