Technology Specialist - IT Service, Support and Operations | Insurance | Insurance - ALL

About the Role

This position is for a Technology Specialist supporting IT Service, Support and Operations within the insurance sector. The role focuses on API product development, requiring close collaboration with development and QA teams to drive new builds, enhancements, and integrations.

Responsibilities

• Elicit, document, and maintain business and functional requirements for API products, including new builds, enhancements, and integrations (e.g., API specifications, data contracts, mappings, and specific integration documentation).
• Write clear user stories and acceptance criteria for development and QA team members.
• Develop testing plans in conjunction with QA team members for new integrations and major releases, with support in validating any business logic.
• Support onboarding of internal stakeholders.

Requirements

• 8-10 years of minimum experience in a related field.
• Demonstrated understanding of REST APIs, including endpoints, payloads, status codes, and authentication.
• Detail oriented with the ability to support the management and evolution of multiple projects at once.
• Strong verbal and written communication skills with the demonstrated ability to communicate with a wide array of stakeholders and translate technical concepts for business audiences and vice versa.
• Strong organizational skills.

Qualifications

• Experience working with REST APIs is highly valuable.
• Ability to elicit, document, and maintain business and functional requirements as described.

Skills

• Eliciting, documenting, and maintaining business and functional requirements for API products.
• Writing user stories and acceptance criteria.
• Developing testing plans and validating business logic.
• Supporting internal onboarding.
• Working with REST APIs (endpoints, payloads, status codes, authentication).
• Managing and evolving multiple projects simultaneously.
• Strong verbal and written communication.
• Translating technical concepts for business audiences and vice versa.
• Strong organizational abilities.