Technology Specialist - IT Service, Support and Operations | Insurance | Claims & Policy Administration

About the role

Technology Specialist role supporting IT Service, Support and Operations within the Insurance sector, specifically focusing on Claims & Policy Administration.

Responsibilities

• Elicit, document, and maintain business and functional requirements for API products, including new builds, enhancements, and integrations (e.g., API specifications, data contracts, mappings, and specific integration documentation)
• Write clear user stories and acceptance criteria for development and QA team members
• Develop testing plans in conjunction with QA team members for new integrations and major releases with support in validating any business logic
• Support onboarding of internal stakeholders
• Manage and evolve multiple projects simultaneously
• Communicate with a wide array of stakeholders and translate technical concepts for business audiences and vice versa

Requirements

• 8-10 years of minimum experience
• Demonstrated understanding of REST APIs, including endpoints, payloads, status codes, and authentication (any experience working with REST APIs would be highly valuable)
• Detail-oriented with strong organizational skills
• Strong verbal and written communication skills

Skills

• REST APIs
• Business and functional requirements documentation
• User stories and acceptance criteria writing
• Testing plan development
• Project management
• Stakeholder communication

Contract duration: 12 months