Technology Solutions Project Manager

About the role

The Technology Solutions Specialist is a key member of SouthWest Transit's Innovation & Technology team, serving as the primary project manager and strategic partner for agency-wide technology initiatives. This role works across departments to understand business challenges, identify opportunities for improvement, and implement practical technology solutions that enhance operations and the customer experience. Success in this position requires curiosity, collaboration, and the ability to translate organizational needs into effective and sustainable solutions. This is not a standard IT role. The ideal candidate enjoys solving complex problems, building relationships, and helping organizations work smarter. We are looking for someone who appreciates technology and digital tools and sees their potential to transform how we work and serve our community.

Responsibilities

• Drive digital transformation by recommending and implementing technology solutions that improve operational efficiency and enhance the customer experience at SouthWest Transit.
• Project Management: Conduct thorough requirements gathering and develop user stories with internal and external stakeholders to clearly understand core business needs. Utilize project management tools and best practices, such as stakeholder analysis, RACI matrices, project charters, and detailed project plans, to successfully manage projects from conception through completion.
• Evaluate and recommend technical solutions with a rigorous focus on cost-effectiveness, total cost of ownership (TCO), and long-term organizational value. Demonstrate strong financial stewardship and disciplined expense management throughout all projects.
• Technology Implementation & Modernization: Lead technology migrations, system modernizations, and digital transformation initiatives with minimal disruption and maximum benefit. Apply strong foresight to design scalable, future-proof solutions that anticipate evolving business and technology needs. Consistently challenge assumptions by asking “why” to ensure the organization is solving the right problems and delivering optimal outcomes.
• Data Systems Architecture & Collaboration: Partner with internal departments to develop comprehensive data solutions, including data warehousing, CRM systems, farebox, and point-of-sale technologies. Provide recommendations and support for mobile app development, website enhancements, and other digital interfaces to ensure they remain modern, functional, and user-friendly. Serve as a primary point of contact for complex technical troubleshooting and issue resolution.
• Stakeholder Engagement & Communication: Present technical concepts, project updates, and recommendations clearly and effectively to leadership and cross-functional teams. Actively seek and incorporate feedback from all levels of the organization to drive alignment and successful adoption.
• Training, Governance & Support: Develop and deliver high-quality training programs to build staff competency with new and existing systems. Create and maintain standard operating procedures (SOPs) for enterprise systems. Facilitate cross-departmental collaboration to resolve conflicting priorities and establish unified, enterprise-wide solutions.

Qualifications

• Bachelor’s degree in a relevant field such as Business, Management Information Systems, Information Technology, or a related discipline; or Master’s degree in a related field.
• Minimum of three (3) years of progressively responsible experience in technical project management, product management, solution design, or digital transformation.
• Proven ability to conduct formal requirements gathering and evaluate technical solutions for cost-effectiveness, usability, and business impact.
• Highly inquisitive mindset with the confidence to challenge assumptions and ask “why.” Proactive problem-solving mindset with a focus on shared outcomes and organizational flexibility.
• Proficiency with Microsoft Office Suite and modern project management tools.