Technology Services & Security Intern

About the role

VISION: Transform the university through the power of generosity. MISSION: Unite donor passions with university priorities to elevate the impact of Oklahoma State University. DEPARTMENT PURPOSE: The Technology Services and Security team contributes to the mission by providing secure, reliable, and innovative technology solutions and services to the Oklahoma State University community in order to maximize its strategic fundraising capabilities. PRIMARY PURPOSE: The Technology Services and Security Intern provides and maintains equipment and technology which allows staff to quickly and efficiently cultivate philanthropic support for OSU from donors.

Responsibilities

• Technical Support & Troubleshooting (50%): Assist users by monitoring the ticket queue and responding to general support for tickets. Provide hands-on support for common hardware and software issues. Perform routine updates to operating systems and software to maintain system security, stability, and performance.
• General Support (30%): Provide hands-on support for hardware setup and relocation. Installing printers, resolving common printer issues, and general printer maintenance. Assist with decommissioning computers and peripherals.
• Documentation (20%): Create and update user guides, FAQs, and internal documentation. Document processes and procedures.

Qualifications

• Education & Certifications: Currently enrolled in college with an emphasis in Information Systems, Computer Science, Computer Engineering, or equivalent bachelor’s degree program.
• Experience: Academic or practical experience with Microsoft Windows desktop operating systems, including software installation and configuration. Basic understanding of PC hardware repair. Intermediate knowledge of common PC applications including Microsoft Outlook, Teams, Excel, and Word. Experience with Apple products (iPad, iPhone, MAC) preferred.
• Organizational Competencies:
  • Effective Communication: Communicates well (written and verbal); exhibits exceptional listening skills, and is transparent through open dialog and informational sharing; seeks first to understand and assumes positive intent; deals with others in a straightforward and honest manner while conveying both good and bad news; avoids “telling themselves a story” and works to deploy crucial conversation communication techniques; shows the highest level of understanding, courtesy, tact, empathy and concern with all interactions.
  • Execution & Initiative: Demonstrates a high level of initiative on assignments; expresses interest in taking on more responsibilities and contributing to overall goals; proactively contributes to problem solving and pursues continuous improvement efforts at all times; takes responsibility to ensure that quality and timeliness of deliverables meets organizational and