Technology Services Intern

Job Type

Full-time, Internship

About the role

The Technology Services Intern is responsible for assisting the Service Desk in handling incidents and customer requests and other tasks required to support the company’s mission of providing quality services to customers.

Responsibilities

• Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident.
• Supports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration.
• Affords assistance with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company’s mission.
• Performs other duties as assigned which may include any task required to support the company’s mission of providing quality financial services to our customers.

Requirements

• Necessary Competencies: Adaptability, Cooperation, Communication skills, Customer service, Quality of work, Workflow skills, Attendance and dependability
• Necessary Technical Expertise: Experience in technology, Experience in financial services or banking, Experience in coding, server administration, or network administration, Proficiency in MS Office [Outlook, Excel, Word] or similar software

Qualifications

• Education: High School Diploma or equivalent is required; Bachelor’s degree in Information Technology is preferred.
• Certification: None.
• Years of experience: 0 to 2 years is required.
• Years of experience supervising: None.

Benefits

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay

N/A

Schedule

N/A