Technology Services Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description At Regions, the Technology Services Manager manages the day-to-day operations of a Technology Services team for help desk services, desktop services, or telecommunication services. Primary Responsibilities Manages a team of associates providing support in one or more areas within technology servicesDirects, establishes, plans, and implements the policies, processes, and procedures for teamOversees the coordination between various technology departments to facilitate quick resolutions for requestsFacilitates problem resolution and ensures little or no impact occurs and minimizes impactMonitors issues and keeps leadership updatedManages the design, deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunicationsProvides strategies that focus on business initiatives and increasing overall customer satisfactionParticipates in continuous improvement projects on occasionsPartners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetiteEnsures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible. Requirements Bachelor's degree in Computer Science or a related field and eight (8) years of related experienceOr High School Diploma or GED and twelve (12) years of experience Certifications/Licensures For Positions On The Desktop Service Team A+ Certification For Positions On The Help Desk Service Team Certified Help Desk Professional (CHDP) Preferences One (1) year of leadership or supervisory experienceRelevant certifications (i.e. HP, Lexmark, Cisco, etc.) Skills And Competencies Ability to enhance the technical expertise of team via coaching and developmentAbility to learn additional systems as neededAbility to manage and lead a teamExcellent analytical skills, detail oriented, and customer service skillsExcellent interpersonal skills and ability to interact with all levels of management and associatesExcellent organizational and time management skillsFamiliar with a variety of the technology concepts, practices, and proceduresProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)Strong verbal and written communication skillsStrong work ethic and self-motivationUnderstanding of and ability to interpret applicable rules, regulations, and industry guidance Preferred Experience 10+ years of technology operations or field services leadership experience5+ years leading/managing geographically distributed teamsExperience leading enterprise technology support organizations in a regulated environmentExperience leveraging ServiceNow or similar enterprise service management platformsExperience leading workplace technology modernization and digital employee experience initiativesProven leadership driving service excellence, operational resiliency, and continuous improvement This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are the following: Swansea, Little Rock, Indianapolis, St. Louis, Fort Worth, Austin, Dallas, Murray Kentucky, with a strong preference for Swansea, Little Rock, Indianapolis, St. Louis. Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Minimum Job Range Target: $109,002.30 USD Median $144,750.00 USD Incentive Pay Plans This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits Location Details Swansea Location: Swansea, Illinois Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.