Technology Service Owner

Responsibilities

• Own the end-to-end management of assigned services/applications, including production support and issue resolution.
• Oversee technology roadmaps and coordinate with product vendors on future state planning and implementations.
• Manage incident, change, problem, and project management functions for supported applications.
• Cook up application and infrastructure monitoring, including alert assignment and updates with enterprise and business units.
• Lead or participate in project management activities, serving as project manager or team member as needed.
• Represent the organization on projects and may lead activities of lower-level employees.
• Perform other duties as assigned.

Qualifications

• 4+ years of experience managing application support, technology roadmaps, troubleshooting applications, or other directly related experience.
• Bachelor's degree in Information Technology, Computer Science, Business or a related field.
• A combination of education and experience may meet job requirements.
• Knowledge or familiarity with the following areas and systems will be a plus:
• Card processing and configuration with Fiserv, Visa or other vendors within the industry.
• Extensive knowledge of application support, IT infrastructure, technology troubleshooting, database management, stakeholder engagement, and roadmap management.
• Demonstrated ability to work with stakeholders to understand and address business needs.
• Strong data analysis, problem resolution, research, and customer relations skills.
• Excellent verbal and written communication skills.
• Experience with Microsoft Excel analytics and ServiceNow/ADO preferred.
• Ability to work independently, determine solutions, and exercise discretion within job scope.

Location

This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT. The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products