Technology Service Center Analyst

Job Responsibilities and Requirements

• Solves issues for applications and/or hardware.
• Aids in root cause analysis and provides recommendations to prevent recurring issues.
• Contributes to department policies and procedures to enhance processes and efficiency.
• Escalates complex issues to senior staff following established protocols.
• Trains and mentors junior staff on resolving customer inquiries or problems.
• Handles call center calls, using available tools to gather necessary information for training and resolution.
• Performs other duties as directed.

Education and Experience

• Associate's degree or IT Certificate in computer science or related field, or equivalent combination of education and experience.
• Two years' experience required.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing up to 25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for near and far distances, and to identify and distinguish colors.
• Frequent use of hearing and speech for oral communication.
• Frequent keyboard use and data entry.
• Occasional bending, stooping, kneeling, squatting, twisting, and gripping.
• Rarely climbs.

Work Shift

Variable Shift (United States of America)

Job Type

Employee

Department

9604060099 TSC Non Clinical Apps/Systems

Scheduled Weekly Hours

40

Benefits

• Paid Parental Leave
• Flexible Payment Options
• Upfront Tuition Coverage

Work Schedule

Variable Shift (United States of America)