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Technology Sales Support Specialist - Solution Consultant

Wolters Kluwer · North Carolina, United States · 1 mo ago
RemoteRemoteEngineering$57k–$98k/yrFull-time

Responsibilities

  • Develop detailed technical sales documentation and materials.
  • Deliver technology solutions by supporting sales representatives during customer interactions.
  • Address more complex customer inquiries with accurate solutions.
  • Maintain and improve technical information databases.
  • Provide input during product training sessions to bridge knowledge gaps.
  • Collaborate with technical teams to troubleshoot and resolve product issues.
  • Perform detailed product functionality demonstrations.
  • Facilitate administrative tasks related to technical sales.
  • Contribute to the refinement of technical sales content and presentations.
  • Aid in technical training for new team members.

Requirements

Preferred candidate will bring prior industry knowledge within the CPM / EPM space. Prior consulting, implementation, or presales experience is preferred. Enhanced Technical Knowledge: Broader understanding of the organization's products/services. Advanced Customer Service: Stronger customer interaction skills. Technical Documentation: Competent in creating thorough technical documents. Problem Resolution: Higher level of troubleshooting skills. Effective Communication: Clear and persuasive communication abilities. Team Collaboration: Enhanced skills in working within and across teams. Improved Data Management: Proficient in handling and organizing data. Technical Proficiency: Skills in technical software tools (e.g., CRM systems).

Qualifications

Experience with travel is required, with a preference for 25-35% travel.

Skills

  • Prior industry knowledge within the CPM / EPM space.
  • Prior consulting, implementation, or presales experience.
  • Broadened technical knowledge.
  • Strong customer interaction skills.
  • Competence in creating thorough technical documents.
  • Higher level of troubleshooting skills.
  • Clear and persuasive communication abilities.
  • Enhanced skills in working within and across teams.
  • Proficiency in handling and organizing data.
  • Technical proficiency in software tools (e.g., CRM systems).

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Pay

$57,400.00 - $98,350.00 USD

Schedule

Permanent remote role with approximately 25-35% travel.

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