Technology Program Manager

About the role

Payscale is seeking a Technology Program Manager to lead operational excellence across Information Security, Technology, and AI functions. This role is a high-visibility individual contributor position that sits at the intersection of these strategic programs and requires someone capable of managing complexity across functions.

Responsibilities

• Own end-to-end program management for concurrent initiatives across Information Security, Technology (IT & Infrastructure/Platform), and AI - maintaining full visibility into scope, schedule, dependencies, and status at all times
• Build and maintain project plans, milestones, and delivery timelines in Jira, Asana, or MS Project
• Proactively identify risks, blockers, and scheduling conflicts across workstreams and surface them to the appropriate stakeholders before they affect delivery
• Maintain a current RACI matrix across all active programs, ensuring ownership is clear and accountability gaps are documented and resolved
• Cross-Functional Coordination:
  • Coordinate scheduling, agendas, and follow-through for cross-functional working sessions, program reviews, and stakeholder meetings across G&A, R&D, and InfoSec/Technology
  • Manage action item tracking and follow-up across all programs, ensuring commitments are documented, owners are assigned, and deadlines are met
  • Serve as the operational coordinator for AI initiatives - managing meeting cadence, tracking action items and decisions, and driving follow-through on tasks
• Stakeholder Reporting & Communications:
  • Develop and maintain program status dashboards and executive-level reporting for stakeholders
  • Produce regular program health reports that surface progress, risks, and decisions required in a format appropriate for each audience
  • Own stakeholder communications for program milestones, delays, and escalations - ensuring the right people have the right information at the right time
• Metrics & Performance Management:
  • Build and maintain metrics frameworks for the IT and Information Security functions, tracking operational KPIs, SLA performance, and program velocity
  • Develop reporting to make program and operational metrics visible to leadership on a consistent cadence
  • Partner with Information Security and IT management to define meaningful metrics that reflect program health, not just activity

Qualifications

• 5+ years of program or project management experience in a technology or IT environment
• PMP certification required (or actively in progress with expected completion within 12 months)
• Demonstrated ability to manage multiple concurrent programs independently with minimal oversight
• Experience building and maintaining RACI matrices, project plans, and executive status reporting across complex cross-functional initiatives
• Proficiency in at least one project management tool - Jira, Asana, MS Project, or Smartsheet
• Experience with metrics reporting and data visualization using Tableau, Snowflake, or similar BI tools
• Strong written and verbal communication skills - you can write a crisp summary and facilitate a working session with equal comfort
• Comfortable operating in an ambiguous, fast-moving environment where structure often needs to be built rather than inherited
• Experience with Information Security, IT operations, or project governance programs in a technology environment

What We're Looking For

• Location: Payscale has a remote-first model with flexible work arrangements. Employees can work from home, in company-paid co-working spaces, or a combination of both.
• Benefits & Perks: Comprehensive benefits package including medical, dental, life, vision, disability, and long-term disability coverage. Additional benefits include parental leave, fertility coverage, and a remote work stipend.
• Equal Opportunity Employer: Payscale is committed to equal employment opportunity and does not discriminate based on race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws.

Compensation Range

$99,260 - $185,040