Technology Program Manager

Primary Responsibilities

• Define project intake, prioritization, and portfolio management processes aligned to business objectives.
• Ensure consistent project documentation, stage gates, and approval processes.
• Establish and maintain IT PM governance, standards, methodologies, and best practices (Agile, Waterfall, Lean, hybrid).
• Oversee the IT project portfolio, balancing capacity, priorities, risks, and dependencies.
• Oversee commercial software pipeline by working with public feedback, understanding comparable solutions, and developing feature and issue remediations.
• Develop commercial product level strategic roadmaps and coordinate prioritization conversations and decision making.
• Provide executive-level reporting on project health, timelines, budgets, and benefits realization.
• Partner with IT and business leaders to align initiatives with strategic goals.
• Continually improve execution, accountability, and outcomes.
• Identify delivery risks early and drive mitigation strategies.
• Promote continuous improvement through lessons learned and performance metrics.
• Review project success and adoption post delivery to ensure success.
• Support project budgeting, forecasting, cost tracking and results.
• Aid in resource planning and demand management across all Technology initiatives.
• Act as a trusted partner to CIO and business stakeholders, both internal and external.
• Communicate project status, risks, and decisions clearly at all levels of the organization.
• Facilitate steering committees and executive reviews as needed.

Required Qualifications

• 5+ years of experience in technology project, program, or portfolio management.
• 3+ years leading or operating within a PMO environment.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Kanban, hybrid).
• PMP, PgMP, PMI-ACP, SAFe, Six Sigma or similar certifications.
• Experience with project portfolio management tools (e.g., Smartsheet, Planview, Clarity, Jira, MS Project, MS Planner).
• Experience in delivering and managing commercial/public software solutions.
• Proven ability to work with executive stakeholders and cross-functional teams.
• Strong data, reporting, and executive storytelling skills.
• Background in delivering Technology solutions.

Success Measures

• Improved on-time and on-budget delivery of IT projects.
• Clear, consistent visibility into IT portfolio health.
• High stakeholder confidence and satisfaction.
• Adoption of standardized PM processes across the Technology practice.