Technology Operations Manager

About the role

FUSE is a national nonprofit dedicated to increasing the capacity of local governments to work more effectively for communities. We embed private sector executives in city and county agencies to lead projects that improve public services, accelerate systems change, and advance equitable opportunities. The Technology & Operations Manager will support the organization's IT systems, AI enablement, and operational infrastructure.

Responsibilities

• Maintain the organization’s technology infrastructure and data integrity across all platforms, primarily including Google Workspace, Dropbox, Salesforce CRM, Salesforce Marketing Cloud, Claude.ai, ChatGPT, Slack, Zoom, Asana, Canva, and others.
• Develop and deliver ongoing documentation and training to ensure staff can effectively use the organization’s core technology platforms.
• Administer Salesforce and Salesforce Marketing Cloud, ensuring data is being captured, shared, and utilized for reporting and communications. This includes creating workflow automations and supporting departments in managing mass email sends in Salesforce Marketing Cloud.
• Oversee relationships with technology vendors (hardware maintenance, software support, Salesforce, website management).
• Drive organization-wide and interdepartmental adoption of new workflows, processes, and reporting.
• Support the organization’s adoption of AI tools and workflows across departments, helping staff integrate AI effectively into day-to-day work.
• Provide training and learning opportunities for all staff to build AI literacy and use AI effectively.
• Identify opportunities to improve organizational efficiency, collaboration, and knowledge management through AI-enabled workflows and automation, ensuring these tools work equitably across all staff and communities served.
• Stay current on emerging AI tools and capabilities and recommend practical applications aligned with organizational priorities.
• Oversee process and audit information related to federal, state, and local filings and registrations in locations where the organization operates throughout the country.
• Collaborate with members of the broader FUSE team in activities related to the overall achievement of departmental metrics, organizational goals.
• Aid in document preparation for annual audit.
• Support the Finance & Operations Team with employee onboarding, offboarding, and hiring.
• Assist the Senior Director and Chief Finance & Operating Officer in financial planning, research, and modeling.

Requirements

• A passion for civic innovation and a belief that local government can positively impact people’s lives, with a particular focus on historically underserved communities.
• 5+ years of project management experience, including managing complex projects with multiple workstreams, stakeholders, partners, and vendors.
• Ability to follow up and follow through with all assigned tasks in order to meet aggressive deadlines in a remote environment with a minimal level of support or oversight.
• Prominent track record of quickly learning new technologies to serve as the internal expert.
• Experience leading or supporting the successful adoption of new processes within an organization.
• Experience in Salesforce and Salesforce Marketing Cloud.
• Strong familiarity with AI platforms such as Claude and ChatGPT, including the ability to identify and implement practical AI-enabled workflows and operational improvements.
• Outstanding interpersonal skills, emotional intelligence, and ability to develop and maintain relationships with a diverse group of colleagues, vendors, and consultants.
• Superior organization and time management skills with strong attention to detail and exceptional multitasking capabilities.
• Proven ability to work collaboratively within a fast-paced, evolving environment.

Qualifications

• At least 15 years of professional experience.
• Deep connections to the community being served.
• Data-driven and results-oriented approach.
• Effective management of complex projects.
• Strong relationships with a broad array of stakeholders.
• Foster alignment within and across various layers of government.
• Build partnerships between governments and communities.
• Receive training, coaching, and professional support to help achieve project goals.

Skills

• Data analytics and research.
• Enhanced operations and financial models.
• Change management and strategic planning processes.
• Broad coalitions to support project implementation efforts.

Benefits

This position offers a non-negotiable annual salary of $90,000 and robust benefits. More details can be provided upon request.

Pay

The annual salary for this position is $90,000.

Schedule

The position can be based remotely from anywhere in the United States.