Technology Management Analyst

Responsibilities

Provide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolution.

Identify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systems.

Serve as a subject matter expert on current-state processes, operational challenges, and supporting business systems.

Translate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutions.

Collaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectively.

Develop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution quality.

Communicate project status, risks, and strategic decisions clearly to business leadership and stakeholders.

Support adoption of new functionality through stakeholder communications, live demos, and the creation of training documentation.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills.
• Demonstrated experience working with ERP systems or Salesforce.

Preferred Qualifications

• Prior experience working within the education technology sector.
• Experience leading software development or process improvement projects for cross-functional clients.
• Certification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum).
• Advanced proficiency with NetSuite ERP.
• Experience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project execution.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills.
• Demonstrated experience working with ERP systems or Salesforce.

Skills

• Strong problem-solving skills.
• Experience with ERP systems or Salesforce.
• Ability to translate business needs into technical solutions.
• Project management and collaboration tool proficiency (e.g., Trello, Google Workspace, MS Project).

Benefits

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Pay

The salary range for this position is $60,000 - $90,000 annually, commensurate with experience.

Schedule

This is a full-time position with standard business hours.