Technology Governance & Optimization Senior Manager
Position Responsibilities
Lead end-to-end development and delivery of the enterprise application inventory: capability delivery, governance operating model, policies, standards, roadmaps, and metrics
Lead the design, implementation, and continuous improvement of technology governance frameworks for APM.
Implement governance processes across ServiceNow modules; enforcing configuration standards and lifecycle controls
Establish and run APM practices: application inventory, rationalization, lifecycle status, technical debt tracking, and alignment to business capability heatmaps
Define KPIs, dashboards, and regular reporting for platform health, compliance, risk, and portfolio value (cost, risk, usage)
Partner with ServiceNow platform engineering, develop operations, security, architecture, finance, and PMO to enforce platform guardrails and change control
Manage stakeholder communications, executive briefings, and roadmap prioritization for governance initiatives
Ensure compliance with data governance, privacy, and regulatory requirements as they apply to ServiceNow and APM data
Basic Qualifications (Required Skills/Experience)
- 10+ years’ experience in an IT leadership role with exposure to IT Governance, IT Operations, IT Service Management, and/or IT audit
- 5+ years’ experience with the ServiceNow platform
- 5+ years’ experience with IT asset management, software asset management, or related tooling (CMDB, SAM tools, discovery/endpoint management)
- 5+ years’ experience identifying use cases, defining KPIs and demonstrating business impact
- 5+ years’ experience using critical business and financial acumen in order to influence and shape process and/or strategy
Preferred Qualifications (Desired Skills/Experience)
- Experience with developing and managing governance frameworks
- Experience leveraging AI technologies for governance and ML Ops