Technology Enablement Specialist

About the Role

The Bush School is seeking a Technology Enablement Specialist to provide day-to-day support for faculty, staff, and students. This role is fast-paced and carries the day-to-day support that keeps everyone working as best they can, handling walk-ins, emerging-technology triage, day-to-day printer management, classroom/AV break-fix, and front-line event support.

Responsibilities

• Service Desk & Front-Line SUPPORT: Work assigned FMX tickets to resolution; deliver Tier 1 / Tier 2 support for faculty, staff, and students
• Devices, Printers & AV: Own day-to-day printer / MFP fleet management, supplies, vendor coordination, reliability; support the Director of Technology's move to cloud print management
• Classroom and non-classroom AV break-fix (panels, projection, audio); escalate cabling/network to the Network Administrator
• Provide front-line event AV setup and support in the team coverage rotation
• Own student device repair and loaner program (warranty, tracking, damage workflow)
• Faculty Enablement, Systems & Documentation: Lead new-hire IT onboarding and recurring drop-in training
• Day-to-day administration of Canvas and Otus; validate Authentica-driven account provisioning
• Day-to-day SaaS license administration, track subscriptions, surface renewals, right-size with the Director of Technology
• Build and maintain the team and faculty knowledge base and operational runbook
• Shared Team Responsibilities: Share evening/weekend event coverage and the summer device-imaging cycle with the team

Requirements

• 3+ years technology support, ideally K-12, independent school, or higher education
• Practical fluency across macOS/iOS, Windows, and ChromeOS; user-level comfort with an MDM (Jamf, Intune, or Google) and an identity platform (Entra, Google, or Okta)
• LMS administration (Canvas, Otus, or equivalent); printer/MFD fleet experience; comfortable working a ticketed service desk
• Strong communicator who translates technology for non-technical users; ownership mindset; mission-aligned and service-oriented
• Willing to staff occasional evening/weekend events
• Bachelor's preferred; equivalent experience considered
• Have a current Adult and Children CPR, First Aid, and AED Certification (or receive one soon after hire date)
• Meet the school’s standards when completing two separate background screenings
• Stamina: Ability to stand and walk for extended periods, manage long days, and support body with core muscles
• Fine Motor Skills: Using hands to grasp, move, or assemble small objects (e.g., papers, writing)
• Sensory: Clear hearing and vision
• Ability to sit and keyboard for up to 8 hours per day & lift up to 30 pounds (file boxes)

Qualifications

The ideal candidate will have a strong technical background, excellent communication skills, and a passion for working in an educational environment. They will be able to work independently and as part of a team, and will be committed to providing excellent support to faculty, staff, and students.

Skills

The Technology Enablement Specialist will have a range of technical skills, including proficiency in macOS, iOS, Windows, and ChromeOS, as well as experience with MDM and identity platforms. They will also have experience with LMS administration, printer/MFD fleet management, and ticketed service desk software.

Pay

The salary range for this position is $70,000-$80,000 per year.

Schedule

This is a full-time position, with occasional evening and weekend events. The ideal candidate will be able to work a flexible schedule and be available to provide support as needed.